T3 Technical Support Associate I

4 weeks ago

Kansas City, United States EquipmentShare Full time

EquipmentShare is hiring a T3 Technical Support Associate I Job Description Job Title: T3 Technical Support Associate I Department: T3 Sales & Support Reporting to:T3 Technology Support Supervisor FLSA Status: Non-Exempt JOB SUMMARY The primary responsibility of the T3 Technical Support Specialist I is to consistently provide exceptional service and support to EquipmentShare’s internal and external customers in a multi-channel environment. Establish and maintain excellent working relationships with rental markets, T3 customers and help facilitate support requests throughout EquipmentShare. As a primary customer-facing role, the ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position. ESSENTIAL DUTIES & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Receive technical support escalations from the Tier 1 Support Team and see them through to resolution. Provide excellent customer service for EquipmentShare's customers with clear answers to inquiries and appropriate referrals, as needed. Respond to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner and within established quality and service standards. Establish, maintain, and adapt standards of practice for support needs. Collaborate with vendor support on bug fixes, requests, and development efforts. Pass specific and detailed defects and product requests to the product team. Create and grow relationships with key customer stakeholders through support processes. Identify patterns in defects/requests to help prioritize development of process and product. Triage incoming requests/issues and communicate them across internal teams as needed. Continually educate yourself, peers, and customers about processes, products, and any updates related to them. Assists with extra projects that arise during process development and completes them in a timely manner. Other duties as assigned to serve the T3 mission. QUALIFICATIONS Education: Bachelor's degree in a technology-related field preferred. Experience: 2 years professional experience providing technical support preferred. Experience using ticketing systems, CMS, CRM preferred. Licenses: None Language Proficiency: Ability to read and comprehend basic/complex communication in written or verbal sources. Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure. Skills: Excellent written and verbal communication skills. A passion for helping others and problem-solving. Able to communicate with accuracy, detail, and professionalism effectively across audiences that include customers, vendors, and internal developers. Expertise working with and learning new technology. Self-starter and self-motivator with a strong, positive work ethic that contributes to the vision of the team. Must possess a professional and friendly demeanor. Attention to detail in communications, developing processes, establishing priorities and meeting deadlines. Ability to maintain a high level of confidentiality. Ability to prioritize and sustain progress across multiple high priority needs/initiatives. Thoroughness when investigating and troubleshooting. Adept at diagnosing and troubleshooting issues with remote data. Strong drive to take ownership of issues, see them through to resolution, and follow up with customers. Physical Requirements: An employee in this position will sit, move about, speak on the telephone, work on the computer, handle files and papers, reach into file cabinets, retrieve supplies from storage shelves, lift up to 20 pounds, and make copies. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • T3- Sales Enablement

    2 months ago

    Kansas City, Missouri, United States EquipmentShare Full time

    T3 Sales Enablement SpecialistJob Title: Sales Enablement SpecialistNavigating Customer Excellence and Churn PreventionJob Summary: As a Sales Enablement Specialist, you are the linchpin of smooth interactions between our Account Executives and support teams. With our culture as your compass, you'll traverse the customer journey, serving as an indispensable...

  • Customer Service Associate Technical Support

    2 months ago

    Kansas City, United States JARBO Full time

    Summary - Technical Support Technician – Customer Service Associate:JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying technically-savvy Customer Service professionals. Previous technical support experience is preferred but not required as you will go through a comprehensive training program to equip you...

  • Customer Service Associate Technical Support

    2 months ago

    Kansas City, Missouri, United States JARBO Full time

    Summary - Technical Support Technician – Customer Service Associate:JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying technically-savvy Customer Service professionals. Previous technical support experience is preferred but not required as you will go through a comprehensive training program to equip you...

  • Customer Service Associate

    2 months ago

    Kansas City, United States JARBO Full time

    Job DescriptionJob DescriptionSummary - Technical Support Technician – Customer Service Associate:JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying technically-savvy Customer Service professionals. Previous technical support experience is preferred but not required as you will go through a comprehensive...

  • Customer Service Associate

    3 weeks ago

    Kansas City, United States JARBO Full time

    Job DescriptionJob DescriptionSummary - Technical Support Technician – Customer Service Associate:JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying technically-savvy Customer Service professionals. Previous technical support experience is preferred but not required as you will go through a comprehensive...

  • Technical Analyst 1-Support

    1 month ago

    Kansas City, United States Oracle Full time

    As a Technical Solution Analyst I on the Application Management Services (AMS) team, you provide functional and technical expertise to our clients with Cerner Millennium software. Much of your time will be spent troubleshooting service requests, rete Technical Analyst, Support, Technical, Analyst, Technology

  • Technical Support Representative

    2 weeks ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    2 days ago

    Kansas City, United States Conexon, LLC Full time

    Job Type Full-time, Part-time Description Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    3 weeks ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    4 weeks ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    4 weeks ago

    Kansas City, United States Conexon, LLC Full time

    Job Type Full-time, Part-time Description Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    3 weeks ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    3 weeks ago

    Kansas City, United States Conexon, LLC Full time

    Job Type Full-time, Part-time Description Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    10 hours ago

    Kansas City, United States Conexon, LLC Full time

    Job Type Full-time, Part-time Description Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Representative

    3 days ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...

  • Technical Support Manager

    1 week ago

    Kansas City, United States Conexon, LLC Full time

    Company Overview: Conexon is a leader in providing rural fiber-optic networks and broadband solutions, dedicated to transforming internet access in underserved communities across the nation. We believe in the power of high-speed internet to catalyze growth, enhance education, and improve quality of life. Job Summary: Conexon is seeking a dynamic and...

  • Technical Support Manager

    2 months ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Company Overview:Conexon is a leader in providing rural fiber-optic networks and broadband solutions, dedicated to transforming internet access in underserved communities across the nation. We believe in the power of high-speed internet to catalyze growth, enhance education, and improve quality of life.Job...

  • Technical Support Manager

    1 month ago

    Kansas City, United States Conexon, LLC Full time

    Company Overview: Conexon is a leader in providing rural fiber-optic networks and broadband solutions, dedicated to transforming internet access in underserved communities across the nation. We believe in the power of high-speed internet to catalyze growth, enhance education, and improve quality of life. Job Summary: Conexon is seeking a dynamic and...

  • Technical Support Manager

    3 weeks ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Company Overview:Conexon is a leader in providing rural fiber-optic networks and broadband solutions, dedicated to transforming internet access in underserved communities across the nation. We believe in the power of high-speed internet to catalyze growth, enhance education, and improve quality of life.Job...

  • Technical Support Manager

    3 weeks ago

    Kansas City, United States Conexon, LLC Full time

    Company Overview: Conexon is a leader in providing rural fiber-optic networks and broadband solutions, dedicated to transforming internet access in underserved communities across the nation. We believe in the power of high-speed internet to catalyze growth, enhance education, and improve quality of life. Job Summary: Conexon is seeking a dynamic and...