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IT Technician Level 1

2 months ago

Farmington Hills, United States Friedman Management Full time

IT Technician Level 1 Job Details Level Experienced Job Location Corporate Office - Farmington Hills - Farmington Hills, MI Position Type Full Time Job Shift Day Job Category Information Technology Description We are seeking a customer service-orientedIT Technician Level 1.You will provide technical support to fellow team members in an efficient and accurate manner. You will be considered as Friedman’s front liner and will solve basic technical hardware and software problems. Responsibilities: Provide first level resolutions to fellow team members Properly escalate unresolved issues to the next level of support Walk team members through problem solving processes Utilize excellent customer service skills and exceed Friedman’s expectations for service Ensure proper recording, documentation and closure of technical tickets Qualifications: 1+ Years of IT experience in providing support in a business or university setting Excellent spoken English Microsoft certifications preferred Working knowledge of help desk software and remote-control software Knowledge of basic networking required Strong desire to learn technology Only those with strong communication skills and outgoing personalities We are Friedman Real Estate _ _ As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers. Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman’s brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients’ objectives Recognized as one of Detroit Free Press’s Top Workplaces Friedman Benefits We offer a wide range of benefits to our employees consisting of: Blue Cross Blue Shield health insurance plans Delta Dental Vision Pet Insurance Company paid life insurance along with life insurance buyup 401(k) Match Company paid Long Term Disability after 2 years of service Friedman Perks Continuing education reimbursement benefits Referral bonuses for new employees and new business Charitable activities that give back to our communities Recognition program Three tier PTO plan Paid Parental Leave Training seminars for leadership and professional development Employee activities planned throughout the year: such as BBQ’s, holiday parties, frozen yogurt, food trucks, happy hour, contests, and more Friedman Swag