Desktop Technician

1 day ago

Kansas City, United States TEKsystems Full time

Working 100% onsite in Kansas City MO

 Description

Provides Tier 2 technical support for a wide range of endpoints, ensuring the functionality of desktops, laptops, tablets, VoIP phones, and other associated peripherals connected to our network.

• Resolves basic to intermediate issues escalated from lower support tiers.

• Utilizes technical and communication skills for both remote and in-person assistance.

• Documents work performed and completed through Incidents and Requests/Tasks.

Provides Tier 2 support for organizational applications ensuring end users have a consistent and smooth experience.

• Installs approved applications on endpoints as needed.

• Responsible for identifying and escalating installation issues for further investigation.

• Works with IS Inventory department to verify and track licensing where applicable.

Performs installations of Endpoints, Printers, and other computing hardware and software for efficient use.

• Performs daily administration and maintenance of Endpoint hardware and software systems.

• Plays a key role in relocating Endpoint equipment during departmental moves to maintain operational continuity.

• Updates and maintains asset information within organizational Configuration Management Database (CMDB)

Assists in organizational project work, contributing to seamless implementations.

• Supports the provisioning and relocation of Endpoint resources during Facilities project go-lives.

• Serves as a key resource supporting project go-lives.

• Provides hands-on assistance during application and system deployments and upgrades.

Reviews and studies established knowledge base articles and documentation for accurate incident and task completion.

Skills

Asset management, Asset inventory, Windows, Troubleshooting, Inventory, Windows 10, Active directory, Support, Desktop, Hardware

Additional Skills & Qualifications

o Will primarily working at main downtown location

o Basic troubleshooting/desktop skills

o ServiceNow

o Will require some physical work (ie: walking, carrying monitors, workstations, etc.)

o Mainly working 8-5 shift

o Looking for candidates with good attention to detail. Will be documenting all hardware and must be accurate and concise.

Pay and Benefits

The pay range for this position is $20.00 - $28.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kansas City,MO.

Application Deadline

This position will be accepting applications until Dec 12, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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