IT Support Technician

3 months ago

Raritan, United States Pan Asia Resources Full time

PC Support Technician
Location: Raritan, NJ
Duration: 6 Months Contract
• Once built PC is handed over by DSS, to wrap, pack and ship asset via respective channel in country and update paperwork/tickets for tracking purposes
• Update daily Tracking details in the ticketing system.
• Handling HW return & system updates (AMDB) and closing tickets.
• Receive PC from end user, unpack, place is disposal hold area, update AMDB, wipe machine after 1 week, file disposal request with Ingram.
• Setup PC on network for Imaging - Requested by DSS L2 team.
• Based on distributed demand from AM team, person will be placing orders for respective site and/or whole country
• Inclusive of managing peripherals inventories and ordering [bags, KB/Mice, headsets, etc.]
• Main contact point for receiving the equipment and/or ensuring if equipment is received in different location to help our Procurement& AM team to follow up on confirmation.
• Equipment asset reporting to AM & Procurement to upload equipment into AMDB and to close the orders.
• Taking over for ASO responsibilities for asset scanning and resolving discrepancies after stock comparison
• Manage and maintain prebuild inventory on all new and used assets within thresholds.
• Maintain Hardware break fix inventory and manage service calls with vendors.
• Providing asset records to AM disposal team for pick up arrangements.
• Acting as a focal point for IM pick up scheduling (time & date of arrival on site)
• Decomm Equipment Hand off to IM representative
• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
• Updates and closes all trouble tickets and service requests on a timely basis including knowledge article and labor hour input for billing and management.
• Knowledge and understanding of Windows desktop operating systems.
• Responsible for partnering with the business units supported to understand the business impact of support issues.
• Acts as a technical liaison with IT partners for systems support and implementation and provides an effective interface.
• Ability to perform troubleshooting and analysis of PC hardware, PC operating systems.
• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware.

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