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PPSO Counselor Lead

3 months ago

Fort Liberty, United States Vectrus Full time

Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Personal Property Shipping Office (PPSO) Counselor Lead shall provide counseling/briefings to all military members, authorized DoD/Federal civilian members, Family members, BLUEBARK and GOLD STAR members on personal property entitlements and responsibilities. The PPSO Counselor must be able to communicate with executive, administrative, and line management personnel to gather or convey relevant information and able to resolve and advise members/employee on entitlements associated with shipping personal property. PPSO Lead will also assist with work instructions and processed within the Personal Property Shipping Office sections. Schedule and plan workload for PPSO personnel. Responsibilities This position description is subject to change at any time as needed to meet the requirements of the program or company. MAJOR JOB ACTIVITIES: Oversee the daily functions of the PPSO as it pertains to their daily workload. Plans work to be accomplished by subordinates, sets and adjust priorities Prepares monthly report for costs of Area I and Area II relocation, and DPM moves. Monitor emails, and The TSP Request Que. Perform onsite briefings to General Officers for their movements. Process Bank Deposits received by customers. Provide system assistance to customers using DPS self‐counseling module Brief customers on entitlements associated with shipping personal property when questions arise Provide specialized, expedited assistance to customers who receive short notice, emergency movement directives or who because of distance cannot return for additional processing Provide dedicated, special service to shipments of personal property for deceased service members or their dependents (BLUEBARK) Assisting with cancellations, changes or diversions of shipment and answering customer question, inquiries and rescheduling with Transportation Services Providers (TSP). Conduct mass and deskside briefings on entitlements associated with shipping personal property. Oversea the coordination of special HHG and POV storage for personnel who are deployed. Job duties and responsibilities may change due to contractual requirements. WORKING ENVIRONMENT: Function in an office environment in a stationary position approximately 95 percent of the time or more. PHYSICAL ACTIVITIES: Drive a GSA vehicle Must be able to lift at least 50 pounds Perform other duties as required that may involve working overtime, weekends, flexible hours and holidays. Qualifications MINIMUM QUALIFICATIONS: EDUCATION/CERTIFICATIONS: Associate’s / Technical Degree, or One (1) year documented experience in providing counseling/ briefings in relation to personal property entitlements and responsibilities. Must have a comprehensive knowledge and working proficiently of the following: Joint Travel Regulation (JTR), Defense Transportation Regulation DoD 4500.9‐R (DTR) Part IV, HQDA Personnel Policy Guidance (PPG) under Contingency Operations Provisions Must possess the appropriate verbal and written communications skills to conduct meetings, execute plans, and prepare reports, plans and working instructions. Ability to work independently or in a team-based, highly collaborative environment. Must be able to pass a pre-employment drug test Must have a valid State Driver’s License with no restrictions. Must be able to obtain and maintain a Common Access Card (CAC). Must be able to provide proof of U.S. Citizenship, such as a birth certificate or a U.S. Passport. Must be able to maintain driving privileges aboard the Fort Liberty Installation. EXPERIENCE: Experience in multiple facets of the Defense Personal Property Program (DP3), including personal, Electronic Transportation Operational Personal Property Standard System (ETOPS) Experience in personal property shipping/storage, either government or commercial industry, is required to include methods/techniques used to protect personal property. Knowledge of the Joint Travel Regulation (JTR), and Defense Transportation Regulation (DTR) is required. Customer service experience is required. Six months administrative background within an office setting (multi-functional work environment). We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. V2X is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.