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Madison, United States Forward Service Corporation Full time

Job Description l ABR Employment Services

Are you ready to be the ultimate point person for Talent and job seekers? As our Staffing Assistant, you'll rock the house with your knack for onboarding and maintaining high-energy client interactions. Picture yourself organizing exciting job fairs, conducting quality check-ins with Talent, and ensuring every detail—from timesheets to compliance—is spot on. With your excellent communication skills and love for multitasking, you'll be the go-to for everything from benefits questions to setting up interviews. Join us if you're ready to blend administrative prowess with a touch of energetic flair, all while keeping our Talent files as organized as your favorite playlist. Let's create success stories together—apply nowJob Summary:

The Staffing Assistant acts as the point of contact for Talent and job seekers. They handle all onboarding including organizing or conducting pre-employment screening and client orientations while maintaining a high level of compliance and precision. They review timesheets for accuracy and submit hours for weekly pay.

Essential Duties and Responsibilities include the following:

  • Maintains a high level of rapport when working with Talent and client
  • Handles and documents all client communication regarding the Talent’s performance, absences, timesheet information, and general inquiries.
  • Conducts quality control calls with Talent per company guidelines
  • Answers Talent questions regarding benefits, payroll, and other employment inquiries
  • Performs background checks, drug screens and references as needed
  • Conducts and assists with ABR onboarding, client orientations and job fairs
  • Responds to corporate requests for information related to workers compensation, unemployment, and finance
  • Assist with gathering data for business reviews or client-specific reporting
  • Keep ATS company details page accurately and completely populated
  • Assists Onsite Staffing Coordinator with administrative duties
  • Assists Recruiters with posting jobs, screening resumes, and scheduling interviews
  • Maintains and ensures compliance with applicable equal employment opportunity (EEO) and related employment laws and regulations
  • Complies with all company policies, rules and procedures
  • Maintains regular and punctual attendance
Additional Responsibilities
  • Completes other administrative duties including answering calls, taking messages, greeting visitors, setting up appointments, other data entry as needed, and maintaining Talent employment files, both paper and electronic
  • Travels as needed to meet with clients, Talent and attend functions
  • Attends trainings and meetings
  • Other duties as assigned
Qualification Requirements: To perform the job successfully, an individual should demonstrate the following qualification requirements:
  • Excellent verbal and written communication skills with aptitude in resolution and de-escalation skills
  • Ability to multitask in fast-paced environment while taking direction from several areas
  • Excellent organizational skills
  • Ability to establish rapport and gain trust of others from persons of various social, cultural, economic backgrounds
  • Proficient in Microsoft Outlook and Word
  • Strong ability to interface with all levels of the organization
  • Creative, outgoing, energetic person with a demonstrable track record of exceeding goals
  • Solid analytical and problem-solving skills


Required Education and/or Experience:

High school diploma with at least 2 years administrative or customer service resolution experience; or equivalent combination of education and experience.

Certificates and Licenses:

Maintain valid driver’s license and be insurable.

Computer Skills:

To perform this job successfully, an individual should have Microsoft Word and Outlook knowledge. They should have basic computer skills including ability to write, modify and edit text using word processing application, create and format simple spreadsheets, create basic presentations, know how to forward and cc emails, understand how to search, assess search results, and download information from the internet.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, proportions, percentages, and commission.

Reasoning Ability:

Ability to analyze information and solve problems. Capable of coordinating activities and organizing material, information and people in a systematic way to optimize efficiency and minimize duplication of efforts.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is indoors where the noise level is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

Amount of Time

None

Occasionally

Frequently

Regularly

Stand

Walk

Sit

Use hands/finders to handle or feel

Reach with hands and arms

Climb/balance

Stoop, kneel, crouch, or crawl

Talk/hear

Taste/smell

Lifts Weight or Exerts Force

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Environmental Conditions

Wet or humid conditions (non-weather)

Work near moving mechanical parts

Work in high, precarious places

Fumes or airborne particles

Toxic or caustic chemicals

Outdoor weather conditions

Extreme cold (non-weather)

Extreme heat (non-weather)

Risk of electrical shock

Work with explosives

Risk of radiation

Vibration

Special vision requirements (Select as many as needed)

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

No special vision requirements

Noise level typical for the work environment of this job

Very quiet (examples: forest trail, isolation booth for hearing test)

Quiet (examples: library, private office)

Moderate noise (examples: business office with computers and printers, light traffic)

Loud (examples: metal can manufacturing department, large earth-moving equipment)

Very loud (examples: jack hammer work, front row at rock concert)

Intent and Function of Job Descriptions

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all inclusive. Additional functions and requirements may be assigned by management as deemed appropriate.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonable accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

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Employee Name Date