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Membership Services Representative

4 months ago

Greenfield, United States Hancock Regional Hospital Full time
Category
Hancock Wellness - Greenfield - 8820

Description

JOB SUMMARY: Under the direction of the Front Desk, Jungle Club, Massage Supervisor, the Membership Services Representative is responsible for initiating/completing the new member sales process, facility tours, new member initial appointments and making sales calls.

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:
  • Customer Service: Give facility tours, pricing information and customer service to new and current members regarding HWC membership.
  • Communication: Checks voicemail and replies within 24 hours of message during the business week.
  • Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
  • Involved in the new member sales process, facility tours, sales presentation, and new member initial appointments.
  • Meets and follows all goals assigned to that individual by the Programs & Operations Manager.
  • Involved in community outreach by attending health fairs and setting promotional boxes. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
  • Maintains current information on all center programs, services, and activities, and promotes them regularly to staff and members.
  • Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
  • Attends all scheduled employee meetings.
  • Maintains responsibility for ongoing positive communications with peers and adheres to all Wellness Center policies.
  • Assumes other duties and projects as assigned
Position Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Basic computer skills, excellent communication and customer service skills required.
  • Previous experience in a direct sales position preferred.
  • Previous experience in a community, commercial or hospital-based fitness center preferred.
  • Ability to work a flexible schedule as needed.


Full-Time/Part-Time
Part-Time

Shift
-not applicable-

Resubmittal due to closure after 120 days open?

Number of Openings

Exempt/Non-Exempt

Position
Membership Services Representative (620)

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

Open Date
5/28/2024

Location
Hancock Wellness Center - Greenfield

About the Organization
YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

OUR MISSION
To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

OUR VISION
To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

OUR VALUES
Exceptional | Honorable | Devoted | Reliable | Kind

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.