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Case Management Team Leader

2 months ago

Gloucester, United States Action Full time

Want to be a part of a team that provides help, hope, and support when people need it the most? If so, read on

Action Inc. is excited to announce that our Housing Services Department is expanding, creating new opportunities within our team We're looking for passionate candidates to join us as a Housing First Team Leader and make a positive impact in our community.

If you're dedicated to helping others and ready to be part of a dynamic team, we'd love to hear from you

The mission of Action Inc. is to build an equitable and resilient community by creating opportunities for all on Cape Ann.

Summary of Position: The Housing First Team Leader provides direct case management support to individuals experiencing chronic homelessness and supports the administrative functions of the Housing First Program.

Essential Duties and Responsibilities:

  • Supervise assigned Housing First Case Managers.
  • Co-respond with Housing First Case Managers during business hours for all crisis situations and provide coverage as part of on-call schedule.
  • Work collaboratively with the Housing First Program Manager to identify areas for program improvement and growth.
  • In collaboration with case managers, evaluate clients' capacity to make independent living decisions; assess risks to clients and other tenants at the housing site(s); recognize and respond to signs and symptoms of changes in client behavior, physical health or related medical issues or other related areas of concern.
  • Conduct client interviews and perform assessments of clients, make collateral contacts, and consult with other providers (mental health, primary care, etc.).
  • Assess client needs to determine the resources required to ensure comprehensive service delivery.
  • Evaluate clients' capacity to make independent living decisions; assess risks to clients and other tenants at the housing site(s). Assist in finding appropriate housing.
  • Assess clients for their safety and well-being; recognize and respond to signs and symptoms of changes in client behavior, physical health or related medical issues, or other related areas of concern.
  • Develop and modify individual client service plans quarterly to assess ongoing needs for clinical, supportive services and housing needs.
  • Maintain regular contact with clients through home visits in addition to phone calls, office visits, etc.
  • As needed, transport clients to medical appointments, local food pantry, etc.
  • Identify, coordinate and advocate for appropriate support services and resources for each client, providing linkages to services and resources as needed.
  • Work cooperatively with landlords where clients are residing.
  • Maintain accurate case records, enter and update information on clients served, in internal and external databases, in a timely fashion, meeting all mandatory deadlines.
  • Maintain a thorough knowledge of and effective working relationships with community-based agencies that provide support to the homeless.
  • Maintain client confidentiality and adhere to all program policies and procedures.
  • Provide and maintain therapeutic boundaries and a professional relationship with clients.
  • Ensure clients are free from neglect and abuse and ensure their safety and well-being. Report all concerns/suspicions to your supervisor.
  • Ensure clients are treated with dignity and respect.
  • Attend and participate in departmental, organization-wide and other meetings, including working closely with staff in other Action Inc. programs.
  • Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect, following all applicable policies, state/federal laws, regulations, and reporting requirements.
  • Perform other job-related duties as assigned.

Required Skills & Abilities:

  • High level of proficiency in Microsoft 365 including Outlook and the Microsoft Office suite of products.
  • Skilled in using internet resources and the ability to effectively maintain digital records in internal and external databases.
  • Strong organizational, interpersonal, and communication skills.
  • Reliable, responsible, highly organized, and willing to take initiative.
  • Ability to effectively network and collaborate with internal and external resources, organizations, and individuals.
  • Strong interpersonal skills and the ability to manage sensitive and confidential situations with tact and sensitivity.
  • Commitment to acting with integrity, professionalism, and confidentiality.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to utilize critical thinking and problem-solving skills from a humanistic perspective.
  • Ability to effectively work with clients in crisis and those actively engaged in substance use.
  • Ability to practice effective de-escalation techniques and take reasonable precautions to ensure personal safety.
  • Ability to comply with pre-employment CORI background check.
  • Second language a plus.

Education & Experience:

  • BS degree in Human Services or related field or four years of relevant work experience.
  • Valid Driver's License and reliable transportation.

Physical Requirements:

  • Must be able to lift, move and carry up to 15 pounds.
  • Must be able to visit and meet with clients in their homes and/or assist with transporting them to various locations such as medical office visits, the food pantry, etc.
  • Prolonged periods sitting at a desk and working on a computer.

Massachusetts Criminal Offender Record Information (CORI).

Name-based criminal record check (CORI) returns information on available Massachusetts arraignments.