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Desktop Technician

3 months ago

Knoxville, United States TEKsystems Full time

Description: Looking for an experienced Desktop technician to join their team here in Knoxville. This team supports 300+ travel centers and 5000+ PC's across the country from an IT Center here in Knoxville. Responsibilities include: Imaging, deploying, supporting both desktop/laptop computers, asset management of these devices. They are the final line of support for all tech issues and must be able to work as a team to solve issues as they arise. They will also respond in a timely manner to general incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems. Top Skills' Details PC Support experience - in a Windows environment. 5000+ devices under management plus another 2000 at the corporate office. This team manages all aspects of the implementation, upgrading, break/fix, and replacement of the PC's. Image and staging PCs - They will be responsible for setting up PCs in the Knoxville Office and shipping them out to the different travel centers across America. This also includes printers as well as Win 11 deployments. Scripting, Powershell, any tool similar to Clonezilla, ServiceNow, O365, Bomgar or similar remote management software, VPN and multi-factor authenticator experience (Cisco), IBM BigFix or similar. Customer service - this team works with employees in the field at 300+ travel centers and should be able to communicate effectively and in a timely manner. Certs like Net +, Sec +, A+ are a plus Additional Skills & Qualifications: Candidates don't have be an expert in every single technology listed in the top skills but should be at least familiar with all of them. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.