Tier I Support Engineer

5 days ago

Vienna, United States ManTech Full time

ManTech is seeking a talented Tier I Support Engineer for Tysons, VA . In this role, you will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure. When customers cannot resolve issues themselves, your job will be to ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.

Responsibilities included but not limited to:

  • First contact for all Customer service requests - Answer phones, respond to chats and emails

  • Maintain response and resolution speed as defined by SLOs;

  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.

  • Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to Customer

  • Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers.

  • A customer first attitude is a must

Work Shift – This is for a evening shift (2pm-10pm) position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.

Basic Qualifications:

  • Associates degree in Computer Science, Technology, Engineering, Mathematics or equivalent (or 2+ years of equivalent experience in lieu of degree)

  • 1+ years of relevant Information Technology experience.

  • Basic understanding of Networking and Cloud technologies

  • Working knowledge of Systems: UNIX/Linux or Windows

  • Working knowledge of any customer service ticketing system

  • Great communication skills (written and verbal)

  • Ability to read runbooks & playbooks & provide meaningful summaries to Customers

  • Working knowledge of Google Workspace Tools (Doc, sheets and Slides)

Preferred Qualifications:

  • Experience working with ServiceNow

  • CCNA or equivalent

Security Clearance Required:

  • An active Top Secret Clearance is required.

Physical Requirements:

  • Use hands to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

  • Must be able to remain in a stationary position 50% of the time

  • Constantly positions self to maintain computers in the lab, including under the desks and in the server closet

#LI-AA1 , #joinmantechc #joinmantechaa

  • Tier I Support Engineer

    3 weeks ago

    Vienna, United States ManTech Full time

    ManTech is seeking a talented Tier I Support Engineer for Tysons, VA. In this role, you will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure. When customers cannot resolve issues themselves, your job will be to ensure that we have the necessary tools and processes to...

  • Tier I Support Engineer

    2 weeks ago

    Vienna, United States ManTech International Corporation Full time

    Description & Requirements ManTech is seeking a talented Tier I Support Engineer for Tysons, VA.In this role, you will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure. When customers cannot resolve issues themselves, your job will be to ensure that we have the necessary...

  • Tier II Support Engineer

    3 weeks ago

    Vienna, United States ManTech Full time

    ManTech is seeking a motivated, career and customer-oriented Tier II Support Engineer to join our team in Tysons, VA. In this role, you will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure. When customers cannot resolve issues themselves, your job will be to ensure that we...

  • Tier II Support Engineer

    3 weeks ago

    Vienna, United States ManTech Full time

    ManTech is seeking a motivated, career and customer-oriented Tier II Support Engineer to join our team in Tysons, VA. In this role, you will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure. When customers cannot resolve issues themselves, your job will be to ensure that we...

  • Tier II Support Engineer

    3 weeks ago

    Vienna, United States ManTech Full time

    ManTech is seeking a motivated, career and customer-oriented Tier II Support Engineer to join our team in Tysons, VA. In this role, you will be part of a global team that provides 24x7 support to help customers seamlessly operate their on-premises Cloud infrastructure. When customers cannot resolve issues themselves, your job will be to ensure that we have...

  • Tier II Support Engineer

    4 days ago

    Vienna, United States ManTech Full time

    ManTech is seeking a motivated, career and customer-oriented Tier II Support Engineer to join our team in Tysons, VA. In this role, you will be part of a global team that provides 24x7 support to help customers seamlessly operate their on-premises Cloud infrastructure. When customers cannot resolve issues themselves, your job will be to ensure that we have...

  • Tier II Support Engineer

    4 days ago

    Vienna, United States ManTech Full time

    ManTech is seeking a motivated, career and customer-oriented Tier II Support Engineer to join our team in Tysons, VA. In this role, you will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure. When customers cannot resolve issues themselves, your job will be to ensure that we...

  • Civil (Transportation) Engineer I

    7 months ago

    Vienna, United States Clark Nexsen Full time

    A Civil (Transportation) Engineer I will be responsible for assisting in various aspects of the transportation engineering projects while working under the supervision and guidance of a licensed Engineer (PE). Typical responsibilities include tasks associated with designing roadways, streetscapes, multimodal improvements, traffic improvements, traffic...

  • Data Architect Lead

    5 days ago

    Vienna, West Virginia, United States Next Tier Concepts Inc Full time

    Company OverviewWe are an innovative and agile company dedicated to solving critical challenges in National Security at Next Tier Concepts Inc. Our team is passionate about meaningful work, initiative, creativity, and continuous self-improvement.Job DescriptionWe are seeking an experienced Data Architect (Modeler) for an exciting data transformation...

  • Contact Center Agent

    7 months ago

    Vienna, United States Integral Services Company Full time

    Overview: Contact Center Agent - Junior (Tier 1) Remote, Coverage is 8am to 8pm EST Monday through Friday Active Secret Clearance Integral Federal is actively seeking Contact Center Agents to join a new contact center support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing...

  • Help Desk Specialist

    3 weeks ago

    Vienna, West Virginia, United States ManTech Full time

    ManTech is a leading provider of IT and engineering solutions, seeking a talented Tier I Support Engineer for our Tysons, VA location. As part of our global team, you will provide 24x7 support to customers operating their hybrid on-premises Cloud infrastructure.The role involves troubleshooting technical problems for customers with a mix of debugging,...

  • DevOps Engineer for Enterprise IT

    4 days ago

    Vienna, West Virginia, United States M.C. Dean, Inc. Full time

    About the PositionM.C. Dean, Inc. is seeking a highly skilled DevOps Engineer for Enterprise IT to join our team. In this role, you will be responsible for designing, developing, deploying, and maintaining data flow pipelines to integrate applications and federate data among our customer's systems.About the TeamYou will join a dynamic multidiscipline team...

  • Civil Engineering Student

    3 weeks ago

    Vienna, United States Clark Nexsen Full time

    Description Clark Nexsen is seeking Civil Engineering Student in our Virginia Beach, VA office during Summer 2025 who will perform various tasks within the department that may entail special project assignments and/or active involvement in project design and documentation. General responsibilities include but are not limited to the following: Performing...

  • Senior Kafka DevOps Engineer

    3 weeks ago

    Vienna, United States Alarm.com Full time

    The Senior Kafka DevOps Engineer designs and develops applications to deliver integration and automation solutions across Alarm.com's infrastructure and applications stack throughout the entire life-cycle. This position works closely with Engineering, Quality Engineering, Operations and Release Management in on-boarding of new and existing life safety and...

  • Senior Kafka DevOps Engineer

    3 weeks ago

    Vienna, United States Alarm.com Full time

    The Senior Kafka DevOps Engineer designs and develops applications to deliver integration and automation solutions across Alarm.com's infrastructure and applications stack throughout the entire life-cycle. This position works closely with Engineering, Quality Engineering, Operations and Release Management in on-boarding of new and existing life safety and...

  • Application Support Engineer

    3 weeks ago

    Vienna, United States INSPYR Solutions Full time

    Title: Application Support Engineer Location: Vienna, VA (REMOTE) Duration: Initial 6 months plus extensions Compensation: $60.00 - $75.00/hr Work Requirements: USC, GC or Authorized to work in US Job Description: To serve as the subject matter expert for an assigned area providing operational support to the organization focusing on Branch Teller...

  • Civil - Transportation Engineering Student

    3 weeks ago

    Vienna, United States Clark Nexsen Full time

    Description Clark Nexsen is seeking a Civil - Transportation Engineering Student during Summer 2025 who will perform various tasks within the transportation department that may entail special project assignments and/or active involvement in project design and documentation. General responsibilities include but are not limited to the following: Performing...

  • MECM Desktop Engineer

    5 months ago

    Vienna, United States Ampcus Full time

    Key Attributes: • Experience with M365 • Experience with Cloud Technologies • Experience with Co-management with Intune Tenant Attach • Proven ability to automate recurring tasks • Splunk Expert • Familiar with passwordless solutions like Yubikey, RSA, HYPR • Experience with Group Policy management • Ability to balance Security and UX...

  • Civil (Transportation) Engineer II

    3 weeks ago

    Vienna, United States Clark Nexsen Full time

    Description A Civil (Transportation Engineer) II will be responsible for assisting in various aspects of the transportation engineering projects while working under the supervision and guidance of a licensed Engineer (PE). Typical responsibilities include tasks associated with designing roadways, streetscapes, multimodal improvements, traffic improvements,...

  • Data Architect

    2 weeks ago

    Vienna, United States Next Tier Concepts Inc Full time

    We are seeking a Data Architect (Modeler) to join our team. Working at NT Concepts means that you are part of an innovative, agile company dedicated to solving the most critical challenges in National Security. We're looking for the best and the brightest to join us in supporting this mission. If meaningful work, initiative, creativity, and continuous...