Senior Support Engineer

3 weeks ago

Helena, United States EDB Full time

A Little About Us

Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security.

We’re #1 in Postgres. We aspire to become #1 in Postgres AI. We’ve been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.

EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us

Job Summary

We're looking for a stellar Senior Support Engineer to join our Support Services team on the West Coast of the U.S.

As a Senior Support Engineer you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices.

Candidates please note : This role will be required to work the schedule of Wednesday to Saturday from 7-6 PM Pacific Daylight Time (PDT). Again, candidates who are located on the West Coast of the United States is preferred. This role can be located 100% remotely.

What your impact will be:

  • Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.

  • Collaborate with and mentor junior and mid-tier support engineers to triage issues.

  • Create reproducible test cases, file development requests, and offer patches when possible.

  • Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks

  • Serve as the primary point of contact to premium customers on priority engagements.

  • Document solutions, procedures, and standards for customers as well as for internal use.

What you will bring:

  • 5+ years of significant experience with PostgreSQL, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge

  • Bachelor's degree in Computer Science or equivalent knowledge

  • Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.)

  • Outstanding communication skills (both written and verbal)

  • Strong problem-solving skills for abstract and complex issues

  • Quick-thinking, able to work well under pressure

  • Adept at documenting efforts, actions, and results

  • Experience liaising with Engineering teams

What will give you an edge:

  • Technical Support experience

  • Experience with machine learning and AI

  • Recent working experience with Microsoft.NET, Java and/or C/C++ Experience with Oracle or SQL Server

  • Experience with Docker, OpenShift & Kubernetes

  • Experience with Amazon Web Services and RDS

  • Experience with Microsoft Azure

  • Experience with Zookeeper or Kafka

#LI-Remote

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024 Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

#LI-Remote #BI-Remote

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