Sales Customer Support Technician

2 months ago

Coldwater, United States TRULAND Equipment Full time

TRULAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial, and agricultural applications. We pride ourselves on providing our customers with the best possible assistance from skilled and educated team members. We're looking for team members who strive to be the best, are dedicated, hardworking, and eager to learn. If you have the skills and desire to work in a fun, challenging, fast-paced John Deere Dealership....we want to talk with you

Our Vision:To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.

Our Values

  • Integrity: Do the right thing
  • Trust: Do what we say we are going to do
  • Simplify Business Transactions: Easy to do business with
  • Urgency: Engage with a sense of urgency
  • Respect and Teamwork: Work together to solve our customer's needs
  • Imaginative Solutions: Create solutions with thoughtfulness and purpose
Purpose:

Designated specialist who has operational knowledge of our supported machines. Resource for the Sales department when conducting machine startups and product demos. Focuses on Machine Optimization and Training.

Responsibilities:
  • Participates in Precision Ag Call Support.
  • Location MTG terminal management.
  • John Deere LEAD plot installation assistance.
  • Conducts customer visits to drive engagement and sales of programs and services offered.
  • Manage Precision Ag Subscriptions for assigned locations.
  • Conducts customer visits and contacts to follow up on customer satisfaction.
  • Leads customer Operations Center account creation and basic introductions.
  • Educates customers and staff on proper machine operation and optimization.
  • Plans and orchestrates Customer and Internal training events with team members.
  • Assists Lead Agronomist with Operations Center training events.
  • Provides training to technicians on new equipment and systems.
  • Assists sales team in new product configuration and pricing.
  • Assists in identifying Technical/Operational training needs or gaps by communicating with location Department Managers.
  • Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Ensure that the company's reputation and image in the community is consistent with company core values.
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge.
  • Operates and maintains vehicles, tools and equipment required to perform job responsibilities.
  • Maintains a clean work area and performs work in a neat and orderly fashion.
  • Follows all safety rules and regulations while performing work assignments.
  • Maintains knowledge of John Deere and competitive products.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Experience, Education, Skills, and Knowledge:
  • 1+ year experience in an agriculture-related role.
  • Dealership sales, service, training, or other related work experience preferred.
  • Proficient knowledge of electrical and wireless communication systems.
  • Ability to operate with a solutions approach and identify existing/emerging customer needs.
  • Ability to use standard desktop applications such as Microsoft Office and internet functions as well as dealer business systems.
  • Solid organizational, interpersonal, analytical and communication skills.
  • Ability to work flexible hours and travel to store locations and customers.
  • Associate degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience required.
  • Bachelor's Degree in Agronomy, Agriculture Business, or Agriculture Mechanization preferred.
  • Ability to work cooperatively in a team environment.
  • Experience communicating effectively verbally and in writing.
  • Valid driver's license required; CDL (Commercial Driver's License) and forklift license preferred.
Additional Requirements:
  • Ability to lift 50 pounds occasionally.
  • Adequate toolset to perform job responsibilities required.
  • Driving record that meets Employer's insurance company requirements.
Benefits for full-time team members include:
  • Competitive wage paid bi-weekly
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) plan with company contribution
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Company-paid Short-term Disability, Long-term Disability, and Life Insurance Benefits
  • Team Member Discounts
  • Access to additional Voluntary Insurance plans
  • Employee Assistance Program
  • Company-provided uniforms

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