Associate Team Leader

7 days ago


Champaign, United States H&R Block Full time

551595BR

Title:

Associate Team Leader

Our Company :

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader , you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

Job ID:

551595BR

City:

Champaign

State:

Illinois

It would be even better if you also had... :

  • Experience supervising or managing people

  • History of delivering outstanding customer experiences

Why Work for Us

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.

  • Wellbeing program , BetterYou, to help you build healthy habits.

  • Neurodiversity and caregiver support available to you and your family.

  • Various discounts on everyday items and services.

  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

  • Click here to check out all available benefits (https://www.blockbenefits.com) .

The Community You Will Join:

At H&R Block we remain committed to building a Connected Culture – one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

What you'll bring to the team... :

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

  • Serve as point of contact for onsite escalated client service concerns

  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

  • Lead daily huddles and communicate essential information to office associates

Your Expertise

  • Prior experience working in customer service or similar role

  • Strong organizational skills and ability to plan and manage day-to-day office operations

  • Customer-centric mindset and strong communication skills

  • Computer proficient with the ability to use MS Office

  • Demonstrated ability to work independently with minimal supervision

  • Positive attitude

  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

  • High school diploma / equivalent or higher

Posting Title:

Associate Team Leader

Sponsored Job:

#14045

Pay Range Minimum:

11

Pay Range Maximum:

29

Pay Range Information:

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.


  • Wingstop Team Leader

    24 hours ago


    Champaign, Illinois, United States Wingstop Full time

    Company Overview">At Wingstop, we strive to provide unparalleled experiences for our team members and guests alike. We are a dynamic and rapidly expanding quick-service restaurant chain committed to fostering growth opportunities within our organization.">Job Summary">We are seeking dedicated individuals to join our team as Entry-Level Crew Members. As a...

  • Shift Leader

    3 days ago


    Champaign, United States Potbelly Sandwich Works Full time

    Shift Leader Champaign, IL PAY TRANSPARENCY: earn between $17.00 and $17.50 plus digital tips!* Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has...

  • Team Leader

    1 week ago


    Champaign, United States Rosecrance Full time

    Our job is hope. Join a purpose-driven community of champions. Position Purpose: The Team Leader for Peer Support services is responsible for the management and daily supervision of a peer support team that provides behavioral health peer support services to clients and their families and to facilitate the issues of recovery into their daily living...

  • Team Leader

    6 days ago


    Champaign, United States Rosecrance Inc. Full time

    Job DescriptionJob DescriptionSign on bonus available! $3,000 for non-licensed$4,000 for 1st or 2nd level licenseOur job is hope.Join a purpose-driven community of champions.Position Purpose: The Team Leader for Peer Support services is responsible for the management and daily supervision of a peer support team that provides behavioral health peer support...


  • Champaign, Illinois, United States EssilorLuxottica Full time

    About Us">LensCrafters is the largest optical retailer in North America, with a presence in over 900 locations. We have been an industry leader for over 30 years, driven by our passion for eyes and commitment to quality.Our Expectations">We expect our Associate Optometrists to deliver exceptional patient care, ensuring that every individual receives the...


  • Champaign, Illinois, United States Kraft Heinz Company Full time

    Operational Excellence LeaderThe Operational Excellence Leader will play a critical role in driving business results and operational improvements at the Champaign Plant. This role will be responsible for providing management and leadership to ensure the successful execution of daily operations.Main Responsibilities:Develop, implement, and promote safety...

  • Bakery Associate

    2 weeks ago


    Champaign, Illinois, United States Walmart Full time

    About the RoleWe are seeking a highly motivated Bakery Associate to join our wholesale team at Sam's Club in Champaign, IL. As a key member of our bakery team, you will be responsible for preparing fresh baked items daily for our members. This includes operating baking equipment, following recipes, and ensuring compliance with food safety standards.Key...


  • Champaign, Illinois, United States Sunglass Hut Full time

    About Sunglass HutSunglass Hut is a global leader in the eyewear industry, committed to delivering an exceptional customer experience. As a Customer Service Associate, you'll be instrumental in achieving this goal by providing top-notch support to customers, resolving issues efficiently, and maintaining a positive store atmosphere.About the RoleThis is an...


  • Champaign, Illinois, United States UHS Full time

    Job DescriptionAt UHS, we are seeking a highly skilled Care Coordination Specialist to lead our multidisciplinary treatment team. As a key member of our healthcare team, you will develop and implement individualized treatment plans for patients, providing evidence-based therapies and counseling sessions.The ideal candidate will have a Bachelor's degree in...

  • Shift Leader

    2 weeks ago


    Champaign, United States Insomnia Cookies Full time

    As a Shift Leader at our U of I store located at 502 E John St, Champaign IL 61820, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and...


  • Champaign, Illinois, United States Sam's Club Full time

    About the RoleSam's Club is seeking a skilled Merchandising Team Member to join our team. As a key member of our sales floor team, you will play a crucial role in ensuring that our shelves are fully stocked, merchandise is accurately displayed, and members have an exceptional shopping experience.Responsibilities:Sweep us off our feet if:You thrive in...

  • Front End Team Leader

    52 minutes ago


    Champaign, Illinois, United States Niemanns Full time

    ResponsibilitiesDeliver outstanding guest service and maintain absolute customer satisfactionProvide solutions to customer concerns and ensure their issues are resolved promptlyLearn and utilize the GUEST program to enhance customer interactionsEngage with customers through casual conversation, show respect for their purchases, and thank themSupervise...

  • Team Leader

    1 week ago


    Champaign, United States Rosecrance Full time

    Join Our Mission to Transform Lives! At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome...

  • Team Leader

    6 days ago


    Champaign, United States Rosecrance Full time

    Join Our Mission to Transform Lives! At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome...

  • Team Lead

    3 weeks ago


    Champaign, Illinois, United States Rosecrance Inc. Full time

    Job OverviewRosecrance Inc. seeks an experienced and compassionate Team Leader to oversee the management and daily supervision of a peer support team in Champaign, IL.


  • Champaign, Illinois, United States Noodles & Company - IWI Ventures Full time

    Company OverviewNoodles & Company is a fast casual restaurant that prioritizes fresh ingredients and provides an uncommonly good experience for its guests. Our mission is to nourish and inspire every team member, guest, and community we serve.We're proud to be recognized on Forbes' Best Employers for Diversity in 2021 and 2022 and Forbes'; Best Employers for...


  • Champaign, Illinois, United States Cresco Labs Full time

    About the Role\Cresco Labs is seeking an experienced Senior Dispensary Leader to join our team. The successful candidate will lead a high-performing team of retail professionals to deliver exceptional customer experiences and drive sales growth.\The ideal candidate will have a proven track record in retail management, with experience in leading teams,...


  • Champaign, United States Rosecrance Full time

    Our job is hope. Join a purpose-driven community of champions. Sign on bonus available! Bachelors/Masters - $3,000 Licensed - $4,000 Position Purpose: The CST (Community Support Team) provides but is not limited to case management services, crisis intervention, skills training, documentation within the required time frame, individual counseling, medication...


  • Champaign, United States Rosecrance Full time

    Our job is hope. Join a purpose-driven community of champions. Sign on bonus available! Bachelors/Masters - $4,000 Licensed - $5,000 Position Purpose: The CST (Community Support Team) provides but is not limited to case management services, crisis intervention, skills training, documentation within the required time frame, individual counseling, medication...


  • Champaign, Illinois, United States McDonald's Full time

    Job OverviewMaintain a clean and organized kitchen environment, adhering to health and safety standards. Collaborate with colleagues to meet sales goals and customer satisfaction.