Member Engagement Specialist, FES

3 weeks ago

Des Moines, United States Wayspring Full time
Description

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don't necessarily meet every single point on one of our job openings, please still apply. We'd love to consider your application and see if you could be a great fit

At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you're in the field or in the corporate office - our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm - you grow, we grow. At Wayspring, we don't just see you as an employee, we see you for who you are. a whole-person - with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Overview of the Member Engagement Specialist, FES

The Member Engagement Specialist will report to the Member Engagement Manager and will be tasked with initial engagement and enrollment of eligible health plan members in treatment facilities to educate them on Wayspring's service offerings, as well as ongoing engagement with the Member throughout the program. The ideal candidate will be a highly personable professional with excellent communication skills, and have experience in peer recovery, behavioral health, or a substance use disorder setting. This individual will work to support a specific market that Wayspring offers services in. This position requires regular daytime travel to facilities in Des Moines, Iowa. Mileage reimbursement included.

Responsibilities of the Member Engagement Specialist, FES
  • Facilitate in person enrollments at partnered facilities
  • Where appropriate, conduct outreach to providers to secure member referrals
  • Successfully engage members and provide them with an educational overview of Wayspring's service offerings
  • Secure enrollments from members to participate in Wayspring's services
  • Secure verbal and written consent, and obtaining appropriate paperwork for services including consent to clinic services and release of information forms from members to participate in Wayspring's services
  • Secure members first appointment with clinical services at Wayspring
  • Provide follow-up to members for 30 days post discharge at partnered facility
  • Initiate creative strategies to facilitate member contact, including some in-person opportunities
  • Provide ongoing engagement to members both telephonically and in-person
  • Incorporate recovery support themes into engagement
  • Regularly review member profile for SDOH and clinical updates
  • Maintain performance accountability around member enrollment, clinic conversion, and achieve performance targets
  • Adhere to Wayspring information security and privacy requirements
Requirements
  • Minimum of three (3) years of experience in an outreach role
  • Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team
  • Demonstrated ability working in a matrixed environment
  • The ability to communicate effectively and persuasively is required
  • Exceptional verbal communication skills, and effective presentation skills
  • Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred
Company and Benefit Summary

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.
  • Medical, Dental and Vision Insurance Options
  • Company funded HSA
  • Monthly Gym Allowance
  • Paid parental leave - all parents included
  • Company paid short term disability, long term disability and life insurance
  • Generous 401k match
  • Premium Employee Assistance Program, inclusive of counseling sessions
  • Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
  • Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays

  • Facility Engagement Specialist

    1 month ago

    Des Moines, United States Wayspring Full time

    Why Wayspring?We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to...

  • Head Start Parent Engagement Specialist

    2 days ago

    Des Moines, Iowa, United States BCT Partners, LLC Full time

    BCT Partners, LLC is a management consulting firm that tackles complex social problems through data analytics, equity-centered solutions and program management. Our team believes that complex issues are best solved through collaboration. As a result, we employ a multidisciplinary approach that combines domain expertise, research, evaluation, technology,...

  • Retail Sales and Customer Engagement Specialist

    4 days ago

    Des Moines, Iowa, United States AV Beverage Group Full time

    Job SummaryWe are seeking a talented Retail Sales and Customer Engagement Specialist to join our team at AV Beverage Group. The ideal candidate will have a strong background in sales and customer service, with a proven track record of success in driving revenue growth and improving customer engagement.As a Retail Sales and Customer Engagement Specialist, you...

  • Family Engagement Coordinator

    2 weeks ago

    Des Moines, Iowa, United States BCT Partners, LLC Full time

    About the RoleThe Family Engagement Specialist will serve as a liaison between the OHS and the National Center responsible for parent, family, and community engagement. You will provide training and technical assistance to management teams and program staff related to parent, family, and community engagement. Your experience working within programs and...

  • Volunteer Engagement Specialist

    4 weeks ago

    Des Moines, Iowa, United States UnityPoint Health Full time

    Unlock the power of volunteering with UnityPoint Health, a leading healthcare organization dedicated to delivering exceptional patient care. As our Volunteer Engagement Specialist, you will play a pivotal role in building and maintaining a diverse volunteer team that supports our mission.Job Summary:We are seeking an experienced professional to oversee the...

  • Client Engagement Specialist

    3 days ago

    Des Plaines, Illinois, United States AGI Full time

    Client Engagement SpecialistWe are seeking a detail-oriented Client Engagement Specialist to join our team at AGI in Des Plaines, IL. As an Appointment Setter, you will engage with potential customers and arrange appointments for our sales team.This is a fantastic opportunity to develop your skills in a dynamic work environment. Our team is passionate about...

  • Customer Engagement Specialist

    4 weeks ago

    Des Plaines, Illinois, United States AGI Full time

    Job OverviewWe are seeking a highly skilled Customer Engagement Specialist to join our team in Des Plaines, IL. As an Appointment Setter, you will play a crucial role in engaging with potential customers and scheduling appointments for our sales team.

  • Sales Engagement Specialist

    1 week ago

    Des Plaines, Illinois, United States AGI Full time

    Job SummaryA Sales Engagement Specialist will work closely with the sales team to optimize appointment scheduling and increase sales opportunities. This role requires 1-2 years of experience in cold calling, a customer service background, and proficiency in sales.Key ResponsibilitiesSecure appointments through in-person engagement with potential...

  • Strategic Provider Engagement Director

    1 week ago

    Des Moines, Iowa, United States Wellmark, Inc. Full time

    Job OverviewWe are seeking a highly experienced Vice President Provider Relations & Engagement to lead our efforts in cultivating strategic relationships with healthcare providers, driving network development, and implementing innovative value-based contracting models.This role will play a critical part in ensuring the success of our provider engagement...

  • Customer Engagement Specialist

    5 days ago

    Des Plaines, Illinois, United States Hireverse Full time

    Job OverviewHireverse is seeking a Customer Engagement Specialist to serve as the crucial link between our esteemed clientele and their customer base. This role focuses on building and maintaining strong relationships with customers to enhance brand visibility and drive sales growth.Responsibilities include:Presenting products and services directly to...

  • Development Associate with a Passion for Donor Engagement

    4 weeks ago

    Des Moines, Iowa, United States Positively Partners Full time

    **Job Title:** Development Associate with a Passion for Donor EngagementAt Positively Partners, we are seeking an exceptional Development Associate to join our team. This role offers a unique opportunity to contribute to the growth and development of our organization.**About Us:Positively Partners is a national non-profit organization dedicated to promoting...

  • Operations Support Specialist

    3 weeks ago

    Des Moines, United States Eurofins Scientific Full time

    Key Position Responsibilities and Essential Duties:Support preparation of information packages to support certification and audit reporting. Engage with internal platforms to upload key documents and certificates. Engaging with certification platform Support Specialist, Operations, Support, Specialist, Operation, Microsoft, Business Services

  • Dishwasher/Utility Team Member

    2 weeks ago

    Des Moines, Iowa, United States Nothing Bundt Cakes Full time

    Job Title: Dishwasher/Utility Team Member - Sanitation and Cleaning SpecialistAbout the Role:We are seeking a highly detail-oriented and organized individual to join our team as a Dishwasher/Utility Team Member - Sanitation and Cleaning Specialist at Nothing Bundt Cakes. As a key member of our operational team, you will be responsible for ensuring the...

  • Sales Team Member

    2 days ago

    Des Moines, Iowa, United States F45 Training CP008617 Full time

    F45 Training CP008617 is seeking a skilled and motivated individual to fill the role of Sales Associate. The successful candidate will be responsible for engaging with potential members, promoting F45's unique training programs, and converting leads into members.Key Responsibilities:Promote F45's fitness programs and services to potential membersEngage with...

  • Entry Level Operations Support Specialist

    2 weeks ago

    Des Moines, United States Eurofins Scientific Full time

    Key Position Responsibilities and Essential Duties:Support preparation of information packages to support certification and audit reporting. Engage with internal platforms to upload key documents and certificates. Engaging with certification platform Support Specialist, Operations, Support, Entry Level, Specialist, Operation, Technology

  • Head Start Program Specialist

    2 weeks ago

    Des Moines, Iowa, United States BCT Partners, LLC Full time

    Job SummaryWe are seeking a highly skilled Family Engagement Specialist to join our Office of Head Start Training and Technical Assistance (TTA) team. This role will work closely with our client, the U.S. Department of Health and Human Services (HHS), through the Administration for Children and Families (ACF) and the Office of Head Start (OHS). As a Family...

  • Dog Training Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States Dog Training Elite Full time

    Dog Training Support SpecialistServe as a crucial member of our team as a Dog Training Support Specialist, contributing to the success of our clients and their canine companions.About the Role:You will be responsible for supporting our lead trainer with various tasks, including training camp activities, one-on-one sessions, and group classes. This is a...

  • Member Service Coordinator | Grubb YMCA

    4 weeks ago

    Des Moines, United States YMCA of Greater Des Moines Full time

    Create, plan and deliver member-focused culture. Prepare and manage budget for Member Services. Develop and implement plan to build member engagement opportunities. Manage and coordinate all administrative functions including membership sales, financ Member Service, Coordinator, Member Services, Retail, Instructor

  • Senior Network Infrastructure Specialist

    7 days ago

    Des Moines, Iowa, United States CRM Force Full time

    We are seeking a highly skilled Senior Network Infrastructure Specialist to join our dynamic team at CRM Force.As a key member of our network engineering team, you will be responsible for designing, implementing, and maintaining complex network infrastructures that support the company's business objectives.The ideal candidate will have a strong background in...

  • Member Service Coordinator | Grubb YMCA

    3 weeks ago

    Des Moines, United States YMCA of Greater Des Moines Full time

    Create, plan and deliver member-focused culture. Prepare and manage budget for Member Services. Develop and implement plan to build member engagement opportunities. Manage and coordinate all administrative functions including membership sales, financ Member Service, Coordinator, Member Services, Retail, Instructor Learn More