Reservations Agent

4 weeks ago

Boston, United States The Colonnade Hotel Full time

POSITION PURPOSE: The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email inquiries, product knowledge of the hotel packages, facilities and surrounding area, internal requests, upselling guests to higher room categories, candidate must be professional, and efficient. Proficiently selling of the hotel, while maintaining the current hotel strategies. Responsibilities include but not limited to: * Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication. * Respond to guest inquiries and requests for reservations. * Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate. * To have knowledge of the hotel facilities and services, local attractions, directions to be able to answer questions on. * Must be able to multitask, using a telephone and computer to efficiently complete guest information, accurately. * Communicate applicable deposit and guarantee policies as requested. * Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager. * Performs routine filing and required report keeping for the department. * Complete all other tasks, duties assigned by the Supervisor or Reservations Manager. Skills, Abilities and Experience needed to be successful * Basic understanding of the hotels property management systems, OPERA, SynXis, or Delphi preferred. * Must have at least two (2) or more years’ of related guest experience in Hospitality. Strong organizational and computer skills required for a fast paced environment. * Must be able to work independently and be a self-motivator and demonstrate excellent customer service skills. * Prior communications, reservations, hospitality and computer experience preferred. * Accurately Input Book reservations into computer system. * Performs routine filing and required report keeping for the department. * Must be able to work a flexible schedule including, weekdays, weekends and holidays.

  • Reservations Agent

    2 weeks ago

    Boston, United States New England Aquarium Full time

    The New England Aquarium is seeking a Reservationist to join our Groups Sales & Reservations Department. Reservationists take calls from the public and Aquarium Members who are seeking information or are interested in purchasing tickets or making pro Reservations, Agent, Reservation, Customer Service, Microsoft, Retail, Payment

  • Reservations Agent

    2 weeks ago

    Boston, Massachusetts, United States New England Aquarium Full time

    New England AquariumReservations AgentThe New England Aquarium is seeking a Reservationist to join our Groups Sales & Reservations Department. Reservationists take calls from the public and Aquarium Members who are seeking information or are interested in purchasing tickets or making program reservations. In addition, members of the Reservations team handle...

  • Reservations Agent

    2 weeks ago

    Boston, United States RAFFLES Full time

    Job DescriptionReservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Hotel standards. He/she is also responsible for meeting Forbes Five Star Standards, as well as meeting or exceeding monthly goals set forth...

  • Reservations Agent

    2 weeks ago

    Boston, United States RAFFLES Full time

    Job DescriptionReservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Hotel standards. He/she is also responsible for meeting Forbes Five Star Standards, as well as meeting or exceeding monthly goals set forth...

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    4 weeks ago

    Boston, United States Dreamscape Destinations Full time

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  • Reservations Agent

    2 weeks ago

    Boston, United States AccorHotel Full time

    Company Description Become part of the first Raffles hotel in the Americas. Help launch the brand and re-define luxury hospitality in the heart of Boston's Back Bay. Be an ambassador for the brand and your hotel where you will utilize your passion for hospitality and guest service to ensure an engaged team, consistent guest satisfaction and outstanding...

  • Reservations Agent

    2 weeks ago

    Boston, United States AccorHotel Full time

    Company Description Become part of the first Raffles hotel in the Americas. Help launch the brand and re-define luxury hospitality in the heart of Boston's Back Bay. Be an ambassador for the brand and your hotel where you will utilize your passion for hospitality and guest service to ensure an engaged team, consistent guest satisfaction and outstanding...

  • Reservations Agent

    1 week ago

    Boston, United States RAFFLES Full time

    Job DescriptionJob DescriptionCompany DescriptionBecome part of the first Raffles hotel in the Americas. Help launch the brand and re-define luxury hospitality in the heart of Boston's Back Bay. Be an ambassador for the brand and your hotel where you will utilize your passion for hospitality and guest service to ensure an engaged team, consistent guest...

  • Reservations Agent

    2 weeks ago

    Boston, United States AccorHotel Full time

    Company Description Become part of the first Raffles hotel in the Americas. Help launch the brand and re-define luxury hospitality in the heart of Boston's Back Bay. Be an ambassador for the brand and your hotel where you will utilize your passion for hospitality and guest service to ensure an engaged team, consistent guest satisfaction and outstanding...

  • Reservations Agent

    1 week ago

    Boston, United States AccorHotel Full time

    Company Description Become part of the first Raffles hotel in the Americas. Help launch the brand and re-define luxury hospitality in the heart of Boston's Back Bay. Be an ambassador for the brand and your hotel where you will utilize your passion for hospitality and guest service to ensure an engaged team, consistent guest satisfaction and outstanding...

  • Reservations Agent

    2 weeks ago

    Boston, United States RAFFLES Full time

    Job Description Embark on a journey of refined hospitality as a Reservations Agent at [property], where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and...

  • Reservations Agent

    2 weeks ago

    Boston, United States RAFFLES Full time

    Job Description Embark on a journey of refined hospitality as a Reservations Agent at [property], where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and...

  • Hotel Reservations Agent

    3 weeks ago

    Boston, United States The Colonnade Hotel Full time

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  • Hotel Reservations Agent

    2 weeks ago

    Boston, United States The Colonnade Hotel Full time

    **Welcome to The Colonnade!** Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel is an independent hotel centrally located in Boston's historic Back Bay and features 285 stylishly appointed guest rooms and luxury suites. The Colonnade Hotel is known for its attentive service and unique guest offerings, including Boston's only...

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    3 weeks ago

    Boston, United States The Newbury Boston Full time

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    2 weeks ago

    Boston, Massachusetts, United States The Newbury Boston Full time

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    3 weeks ago

    Boston, United States The Newbury Boston Full time

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    Boston, Massachusetts, United States The Newbury Boston Full time

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    3 weeks ago

    Boston, United States The Newbury Boston Full time

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    4 days ago

    Boston, United States Revere Hotel Boston Common Full time

    Assist guests during the reservation process. **Responsibilities**: - Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate,...