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PC Tech II

2 months ago

Carson City, United States Apex Systems Full time

One of our top clients is looking for a PC Technician II to join their team in Carson City, NV

Job Summary: As a Level 2 PC Tech Support Specialist, you will provide advanced technical support to our customers, focusing on hardware, software, and network-related issues. You will leverage your expertise in various IT certifications and hands-on experience to diagnose problems, implement solutions, and ensure a high level of client satisfaction.

Key Responsibilities:

  • Provide Level 2 technical support for desktop and laptop hardware, software, and peripheral devices.
  • Troubleshoot and resolve complex issues related to our internal operating systems, including installation, configuration, and maintenance.
  • Perform network diagnostics and troubleshooting.
  • Ensure security compliance by implementing and maintaining security measures in line with company policies.
  • Collaborate with Level 1 support to resolve escalated issues and provide guidance on more complex technical problems.
  • Document all support activities, resolutions, and updates in the ticketing system.
  • Stay current with new technologies, trends, and best practices in IT support.

Qualifications:

  • Minimum of 2 years of experience in IT support or a similar role.
  • Some experience with Windows operating systems, including Windows 10 and 11.
  • Familiarity with Active Directory, Group Policy, and other Windows-based network services.
  • Basic understanding of TCP/IP networking and network troubleshooting.
  • Experience with audio-visual equipment and technologies is a plus.
  • Excellent problem-solving skills and the ability to work independently.
  • Strong communication skills, both written and verbal.
  • Ability to work in a fast-paced, dynamic environment with minimal supervision.