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Business Analyst
3 months ago
• Summary:
2+ years relevant experience
• Engage internal customers to direct, manage, respond to and escalate queries
• Provide reports (management information, OKR, KPIs) on volumes, types of request-by-request type, by team. This includes standard reporting as well as need for ad-hoc reports required by senior stakeholders.
• Process management: actively engaging stakeholders to resolve issues
• Process improvement: contributing to simplification of above activities improving response quality and speed to better satisfy internal customers and stakeholders
• Building positive relationships with internal customers and stakeholders (mainly comprising business based Information Security teams, Project Managers, PMO teams, CSO teams, Finance and others)
• Support effective and consistent communications, sharing of knowledge and best practice, and promotion of our services across all available communication media, to internal and external customers.
• Create and maintain the required data sources to support effective governance and management.
• Produce and maintain up to date internal team procedure documentation.
• Support other team processes as required
Skills:
• Must have Tableau, Excel, SQL, Jira, Confluence, SharePoint
Certificates:
• PMP would be nice
