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Member Service Representative

2 months ago

Daphne, United States All In Credit Union Full time

ROLE:

To assist members with their loan and credit card applications, process, post, and accurately route loan documentation with loan disbursals. Responsible for opening new accounts and investments, as well as opening and managing IRA accounts. Provide complex information and resolutions pertinent to the support of select Credit Union products and services.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

-Greets and assists members with processing requests for credit while ensuring that each application is complete, to include assessment of credit needs and the compiling of supporting documentation for the request.

-Prepares applications for credit to be reviewed by the Loan Officer and follows up with Loan Officer to determine status.

-Post, disburse proceeds, and prepare proper loan documentation pertinent to the loan type requested and sets up date and time to close with the member.

-Ensures that loan files are accurate, complete, and error free, and have been reviewed by the approving Loan Officer before routing to appropriate recipient.

-Ensure that all month end reporting has been completed.

-Assists members and potential members with opening and closing Credit Union accounts, products and services.

-Assures that appropriate records are maintained and required reports are prepared.

- Ensure that Check Systems and SSN# is ran to eliminate the risk of opening bad accounts or an account to someone who owes the Credit Union money.

-Acts as liaison between members and various organizations and departments.

-Receives, processes, and authenticates member financial transactions, including but not limited to: deposits, withdrawals, loan payments, credit card cash advances, account transfers, bond cashing, wires and western unions; sells gift cards and credit union share checks.

-Accurately posts, images, and records listed transactions while properly routing, and maintaining required member records.

-Welcomes members and provides complex information, support, dispute resolution and service pertinent to select Credit Union products or services.

-Identifies cross sale opportunities and cross sells Credit Union financing, products, and services.

-Performs a variety of miscellaneous tasks including but not limited to: typing, filing, computer input, equipment maintenance, and answering the telephone.

- Register and participate in Nationwide Mortgage Licensing System and Registry on behalf of the Credit Union.

- Certified Notary Public with a strong understanding of notary laws and regulations may be required

- Serves as Membership Officer.

- Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills: Knowledge of BSA/OFAC compliance and able to assist members with questions concerning BSA. Complete yearly training.

NOTICE: This job description is not intended to be, nor should it be construed as, a contract for employment. All In Credit Union makes no guarantee of permanent employment. This job description is to be used as a guideline to give you an understanding of what the Credit Union has defined this position to be. Changes to this job description may be made at any time by the President.

All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace.