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Software Support Associate Tier I

2 months ago

Webster, United States Jonas Fitness Full time

Job Description:

POSITION

The Jonas Fitness workplace is dynamic and empowering, comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious candidate who will learn both our business as well as our clients' businesses by being a part of our Customer Software Support Team. For the right person, this will be the jumping off point for a promising career.

JOB RESPONSIBILITIES
Reporting to the Support Manager, the core responsibilities of the position are to:
• Troubleshoot client technical issues - system errors, data issues, performance issues, etc. in a timely manner while manning an inbound phone queue
• Serve as primary Support liaison between Clients and Jonas Fitness
• Trace software to determine root causes of issues
• Document and escalate issues as necessary to Development, Product and Support Teams
• Keep clients informed of progression of issues and provide follow up as necessary
• Collaborate with other departments or offices as necessary to expedite resolutions
• Promote and maintain a high quality, professional, service-oriented image among clients

JOB QUALIFICATIONS

  • Previous experience in the technical support help desk or account management call center field
  • Ability to build and support effective teams by working within a small technical support group to create positive working relationships
  • Knowledge of the Health Club industry and payment processing operations a plus
  • Familiar with general accounting principles, accounting software packages (QuickBooks, etc.) and basic financial reconciliation concepts
  • Knowledge and experience with SQL, Advanced Excel, Database Structure an asset
  • Proven ability to work in a fast-paced environment and meet deadlines while offering superior customer support
  • Proven ability to problem solve and teach others with effective presentation and documentation skills
  • Excellent composure, organizational, time management and customer service skills
  • Excellent command of the English language (spoken and written)
  • Proven ability in dealing with ambiguity. Ability to troubleshoot, document and report issues as needed
  • Ability to work 9 AM to 6 PM CT shift, Monday - Friday.


THE COMPANY

Jonas Fitness, Inc. was created from the acquisition of the software, clients, billing services and other assets of Club Solutions by Fiserv, Inc. We are a division of Jonas Software, Inc., a leading provider of enterprise management software and billing solutions to a variety of industries, including golf and private club, fitness, sports and leisure, attractions, foodservice, construction and many more.

Jonas Software is the valued technology partner of over 40,000 customers worldwide in more than 15 countries. Jonas employs over 1,500 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia, New Zealand and the Caribbean. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).

At Jonas Fitness, our vision is to be the branded global leader in fitness software and billing services. We strive every day to be recognized by customers and industry stakeholders as a trusted provider of "Software for Life" and as an ambassador for technology, product innovation, quality, and customer service.

#LI-PP1

Business Unit:
Jonas Fitness
Scheduled Weekly Hours:
40
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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