Computer Support Analyst

2 months ago


Waterloo, United States ICONMA Full time
  • Computer Support Associate Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment.
  • Support activities require some technical background while being strongly administrative in nature.
  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
  • Contact lists process logs problem incidence reports customer information updates exterior ship orders inventory, maintenance or other service records handling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported.
  • Is responsible for resolving those problems with pre- established and documented solutions.
  • Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations.
  • Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations


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