Claims Service Representative 2

3 weeks ago

Long Beach, United States American Automobile Association Full time

Claims Service Representative 2 - Casualty Prompt Response

The Automobile Club is seeking Casualty Prompt Response Claims Representative handing bodily injury claims, you're bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members.

Under the general supervision of Claims Management, your responsibilities will include:

  • Primarily communicates and interacts with members, claimants and witnesses to investigate, evaluate and negotiate injury claims.
  • Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
  • Proactive handling of coverage investigation, negligence investigation, evaluation, claim analysis, negotiation and resolution of injury claims.
  • Identify and obtain statements from insureds, claimants and witnesses.
  • Evaluate and determine claim values for Casualty claims.
  • Perform other duties and responsibilities as assigned or required.
  • May conduct field investigations to determine negligence and damages as appropriate.
  • This position does not include a company vehicle.
Qualifications
  • Four-year college degree or equivalent combination of education and work experience preferred.
  • Minimum three years claims experience.
  • Employs discretion and independent judgment to ensure proper handling of claims.
  • General knowledge of negligence and subrogation principles required.
  • Proficiency with Microsoft Office and industry-related software preferred.
  • Strong organizational and planning recognition skill required.
  • Strong oral and written communication skills.
  • Strong interpersonal skills.
  • Valid driver's license with a level of financial responsibility required by the club and an acceptable motor vehicle record required for field positions.


The starting pay range for this position is:

$27.48 - $36.64
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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