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Customer Service Representative- Constuction

4 months ago

Long Beach, United States Coastal Construction Full time

**JOB SUMMARY**: The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor’s work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- **Warranty Claim Processing**:

- Facilitate construction warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction.
- Complete all warranty claims within 7 days.
- Hold subcontractors accountable for their work.
- Manage CSI for assigned communities (active as well as closed out).
- Continually strive for superior CSI ranking in specific market.
- Maintain a CSI of 98% or above
- **Homeowner Communication**:

- Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
- Explain KB Home’s Limited Warranty to homeowner
- Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months
- Conduct quality walks on each home to ensure KB Home standards are met.
- Attend and participate in weekly team meeting to ensure all goals are met.

**Experience**
- Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required
- 1 - 2 years of construction experience with a production homebuilder preferred

**Knowledge, Skills & Abilities**
- Strong experience in delivering high quality customer service programs. JD P experience a plus
- Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
- Strong people skills, including the capability to handle various personalities and develop professional relationships
- Action oriented, with the drive to push projects and tasks to successful closure
- Proven ability of being customer centric by seeking solutions from the customer’s perspective
- Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
- Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
- Makes quick and accurate decisions based heavily on facts, data and/or metrics

**Work Requirements**
- Work full-time schedule with flexibility for overtime when necessary
- Ability to work the “On-Call” program when needed (respond to emergency calls or other issues during off-hours)
- Valid driver's license required
- Local travel required within designated region
- Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company

Pay: $24.00 - $30.00 per hour

**Benefits**:

- Dental insurance
- Health insurance

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Long Beach, CA 90805 (required)

Work Location: In person