Client Services Support Associate

3 days ago


Somerset, United States Knipper Health Full time
Overview

YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the KnipperHEALTH Team

The Client Services Support Associate is responsible for administering and supporting Sample Programs, while ensuring programs remain in complete compliance with the Prescription Drug Marketing Act (PDMA), client business rules and internal Standard Operating Procedures (SOPs).  The Support Associate will create and maintain relationships with internal and external stakeholders in support of the assigned programs.

Works under direct supervision of the Account Manager/Sr. Account Manager and is responsible for day-to-day tasks for assigned client programs.

Hybrid role based out of Somerset, NJ office

Responsibilities
  • Support productivity and efficiency for the client programs, while ensuring all work is completed accurately and within the confines of the Statement of Work (SOW), client business rules/deadlines, internal Standard Operating Requirements (SOPs) and PDMA Regulations.
  • Assist in the maintenance and updating of all client documentation.
  • Support creation of Client program documentation and system set up needed in order to ensure systems, financial and details are running and stored correctly.
  • Provide internal/external clients with email, fax, and phone support as required by program.
  • Monitor and support all inventory tasks and operations. This includes but is not limited to reconciliations, monitoring inventory levels, and tracking back-order situations.
  • Monitor and review sales representatives sampling activities and sample transaction data via the Sample Accountability System if applicable.
  • Review and monitor daily orders, reports and files required by assigned clients.
  • If a Sample Accountability Program, support the generation, rep interactions, forms and reporting for all reconciliations activities and services.
  • Support the coordination of 3rd party field audits for sales representative, and issue program instructions to external PDMA auditors in adherence with client business rules and/or SOP’s if applicable.
  • Support daily tasks required including but not limited to data entry/management of forms, troubleshooting, and resolving system issues, and running/sending client reports.
  • Report compliance-related issues in a timely manner to the client contact and internal Regulatory and Compliance Department, following the FDA schedule and client business rules.
  • Pro-actively communicate all anticipated program changes and opportunities to the Manager and/or Program lead.
  • Support and resolve outstanding Acknowledgement of Content (AOC) or Signature Verification Letters (SVLs)
  • Support internal Quality Events (QE) and provide necessary and timely follow-up
  • Serve as back-up for Sr. Support Associate

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

Education/Training:  High School degree required, Associate’s degree desirable, however equivalent certificate training and/or experience will be considered.

Related Experience:  Approximately one year experience in a customer service environment.

Knowledge, Skills & Abilities:

  • Exceptional interpersonal and communication skills (verbal and written)
  • Exceptional customer service skills
  • Ability to use sound judgment, remain flexible, maintain professionalism, and re-establish priorities in a deadline-driven environment.
  • Proficiency in Microsoft Outlook, Excel, Word and Power-Point
  • Ability to trouble-shoot, problem-solve and formulate recommendations for solutions
  • Time management skills with aptitude to multitask across various clients, projects, and internal departments with changing priorities.
  • Ability to work in a team environment and independently with all levels of the organization

PHYSICAL DEMANDS:

  • Location of job activities 100% inside
  • Extensive manual dexterity (keyboarding, mouse, phone)
  • Regular use of phone for communication
  • Noise and/or vibrations exposure
  • Frequently reach (overhead), handle, and feel with hands and arms
  • Sit for prolonged periods of time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knipper Health is an equal opportunity employer.



  • Somerset, United States Everas Community Services, Full time

    Job OverviewEveras Community Services, Inc. provides comprehensive services to empower individuals with intellectual and developmental disabilities to reach their full potential. Our mission is to advocate for the best possible outcome in all areas of life.The Managing Director is responsible for overseeing the residential programs, ensuring they meet...


  • Somerset, New Jersey, United States The Center for Great Expectations Full time

    **Empowering Women in Recovery**The Center for Great Expectations is committed to providing innovative and effective residential recovery treatment services to women in need.**Residential Associate Role**This exciting opportunity involves working closely with our experienced team to provide a supportive and nurturing environment for residents.**Key...


  • Somerset, Pennsylvania, United States H&R Block Full time

    About the RoleIn this role, you will have the opportunity to work closely with our tax professionals to provide personalized service to our clients. Your strong communication skills and ability to multitask will enable you to effectively match clients with the best-suited tax professional for their needs.


  • Somerset, New Jersey, United States PSG Global Solutions Careers Full time

    Job OverviewWe are seeking a Customer Service Associate to join our team in Somerset, New Jersey. The successful candidate will be responsible for providing exceptional customer service and support to our clients.About the RoleEnsure timely completion and documentation of day-to-day work activities.Accurately enter facility enrollments for approval, denial...


  • Somerset, New Jersey, United States eTeam Full time

    **Administrative Assistant Role at eTeam:**In this critical support position, you will work closely with our team to ensure efficient day-to-day operations. Your duties will include managing office files, processing data entry tasks, preparing correspondence, and coordinating meetings.**Responsibilities and Requirements:Organize and maintain office files,...


  • Somerset, United States Virtual Employee Services (C) Full time

    Job DescriptionJob DescriptionJ.Knipper is looking for a FULL-TIME HYBRID new Professional Services Coordinator for 17/hour!Shift: Monday/Friday: 8:30 AM - 5:00 PM - Somerset, NJPOSITION SUMMARY:Works under the direct supervision of the Account Manager and/or Program Manager and is responsible for day-to-day operations of assigned client programs at that...


  • Somerset, New Jersey, United States CRETE PA HOLDCO LLC Full time

    The Support Services Assistant will provide comprehensive administrative support to ensure the smooth operation of the CRETE PA HOLDCO LLC office.Key ResponsibilitiesDocument Management:Organize and maintain client files, ensuring confidentiality and security of sensitive information.Prepare, proofread, and edit documents, reports, and presentations.Assist...


  • Somerset, New Jersey, United States Para Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Delivery Professional to join our team at Para Group. The ideal candidate will have a strong background in customer service and the ability to work effectively in a fast-paced environment.Key Responsibilities:Direct customer calls to the most suitable team members based on established...


  • somerset, United States Healthcare Support Full time

    Healthcare Support is seeking a travel CT Technologist for a travel job in Somerset, Kentucky.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: 01/27/2025Duration: 8 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelCT Technologist CT Tech HealthCare Support is actively seeking a CT...

  • Caregiver Associate

    7 days ago


    Somerset, Kentucky, United States Phoenix Senior Living Full time

    Job OverviewWe are seeking a compassionate and dedicated Resident Care Associate to join our team at Phoenix Senior Living.Estimated Salary:$40,000 - $50,000 per yearJob DescriptionThe Resident Care Associate plays a vital role in providing exceptional care and services to our residents. This includes assisting with daily living activities, maintaining a...


  • Somerset, Pennsylvania, United States Youth Advocate Programs Full time

    Job Overview:Youth Advocate Programs, Inc. is seeking a dedicated and compassionate individual to provide face-to-face support services to adults with developmental disabilities in Somerset County.This part-time, hourly role involves delivering services in home and community settings to promote the health, welfare, and independence of our clients.Key...


  • Somerset, United States Everas Community Services, Full time

    Job DescriptionWe are seeking a dedicated professional to join our team at Everas Community Services. The ideal candidate will play a pivotal role in providing individualized support to people with developmental disabilities, focusing on implementing behavioral and habilitation plans.The Behavioral Support Specialist will be responsible for collaboration...


  • Somerset, United States Everas Community Services, Full time

    Job DescriptionJob DescriptionJob descriptionDirector of Residential ServicesSummaryEveras Community Services, Inc. has been providing community-based services to people with intellectual and developmental disabilities for more than 40 years. Our extensive experience includes services for people across a spectrum of abilities and specialized needs including...


  • Somerset, United States Everas Community Services, Full time

    Job DescriptionEveras Community Services, Inc. is a leader in providing community-based services to individuals with intellectual and developmental disabilities. With over 40 years of experience, our team has developed extensive expertise in supporting people across various abilities and needs.The Managing Director plays a vital role in ensuring the success...

  • Tax Associate

    1 week ago


    Somerset, United States H&R Block Full time

    536054BR Title: Tax Associate Our Company : At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to...


  • Somerset, United States Everas Community Services, Full time

    Job OverviewWe are seeking a dedicated and compassionate Social Service Provider to join our team at Everas Community Services, Inc.As a key member of our Clinical Department, you will work closely with our Clinical Director to provide support services with care, quality, and respect to individuals with intellectual and developmental disabilities.Your...


  • Somerset, United States UPMC Full time

    **UPMC Western Behavioral Health is hiring a Behavioral Health Therapist Associate to support Twin Lakes in Somerset. PA.** The Behavioral Health Therapist Associate will provide clinical treatment services to the targeted populations, including a comprehensive needs assessment and provision of case management services including assessment, service linkage,...


  • Somerset, United States University of Pittsburgh Medical Center Full time

    UPMC Western Behavioral Health is hiring a Behavioral Health Therapist Associate to support Twin Lakes in Somerset. PA. The Behavioral Health Therapist Associate will provide clinical treatment services to the targeted populations, including a comprehensive needs assessment and provision of case management services including assessment, service linkage,...


  • Somerset, Kentucky, United States Phoenix Senior Living Full time

    Job Description:The Certified Nursing Assistant will provide direct care and support to residents in our assisted living and memory care neighborhoods. This role requires a compassionate and skilled individual who can maintain a safe and comfortable environment while ensuring the highest level of care and services.Responsibilities:Provide personal care and...


  • Somerset, Pennsylvania, United States Tableland Services, Inc. Full time

    Job SummaryThe Assistant Preschool Teacher is a critical member of our team, responsible for supporting the Lead Teacher in creating a safe, healthy, and engaging learning environment. This role requires a strong commitment to delivering high-quality education and a passion for working with young children.Key Responsibilities- Develop and implement...