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Computer User Support Specialist

4 weeks ago

Keyport, United States Netsimco Full time
Database Administrator

Netsimco is a Saalex company located in Middletown, RI. Saalex is an Engineering and Information Technology Services company providing Cyber Security, Information Technology, Strategic Operations Research, Wargaming, Training and Education, Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services to an array of government agencies across every warfare domain.

The Computer User Support Specialist will work at our Keyport, WA location.

Responsibilities
  • Operate and monitor on-site Tier 2 IT Support operations.
  • Advocate for the customer through ticket resolution and closure for all escalated tickets.
  • Provide analytical and technical on-site support for the operations of desktop/laptop computers, workstations, and peripherals on corporate hardware within unclassified and classified environments.
  • Design, develop, and maintain installations of a variety of client operating systems including, but not limited to activities associated with the investigation of new operating systems, deployment and installation techniques and options, the maintenance and updates for new and existing operating systems, the configuration of the many different components of the workstation operating system to provide for reliable and stable integration into the Keyport environment
  • Assist the Assistant Contract Technical Representative (ACTR) in the ordering, delivery, and troubleshooting of Next Generation Enterprise Network/ Navy Marine Corps Intranet (NGEN/NMCI) services including user accounts, computers, software, and peripherals.
  • Manage and schedule the daily operation of Keyport's corporate Video Teleconferencing systems, that are composed of Keyport owned and NMCI systems. Schedule, setup, and troubleshoot unclassified and classified corporate Video Teleconferencing (VTC) sessions.
  • Maintain VTC room access and usage logs. Provide monthly metrics on VTC's total number of sessions including successful and unsuccessful events
  • Support IT asset management activities in accordance with applicable Intelligence Community (IC) and DoD policies, instructions and guidance.
  • Perform IT asset management activities to support the processes of inventory, IT receiving, re-use, and disposal
Requirements
  • Bachelor's degree in related field
  • Ability to obtain and maintain a secret level clearance