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Training & Development Manager - ESO

2 months ago

Cleveland, United States Quest Diagnostics Full time

The Manager, Training & Development role is responsible for the successful coordination, implementation and harmonization of new processes, tasks and technology/database roll outs in Esoteric Specimen Management, across multiple sites. Work with the NLO & ETLO teams in developing a training program to better standardize and align with the regions. In collaboration with local QA and MOQ, maintain regulatory and compliance requirements for governing bodies. Provide continuous coaching and development of our trainers, who are the first impression for our new hires. Develop people and QA metrics to track success of training program and trainers (leading and lagging metrics). Implement a formal feedback tool to get feedback from our trainees about our trainers, which can then be tied back to performance reviews. Support the professional learning & development of trainers to include facilitation, instructional design, development, delivery, and project management skills. Successful project management and training for EBU Specimen Management system conversions. Provide on-site business unit support throughout system conversion. Facilitate resolution of problems, which arise during the training, Parallel Testing and system conversion. Advise departmental and site leadershipon opportunities for replicating best practices where gaps are observed. Partner with QMS, Managers and Supervisors to proactively identify scenarios impacting quality and address through learning and development solutions. Provide guidance to managers, supervisors and employees on development plans, including access to resources to support development. Develop contemporary learning channels for virtual, just in time, and knowledge management systems. Develop and follow comprehensive project plans: Establish goals, accountabilities, action steps, milestones and timelines for Learning & Development Projects. Manage multiple projects and priorities from start-to-finish to achieve project goals, and Prepare and submit project updates and, as needed, recovery plans. Develop and implement Specimen Management Learning & Development Roadmaps Partner with internal/external communities of practice to identify opportunities to leverage existing/emerging technologies at low to no-cost. Conduct on-going research into best practices in Learning/Training technologies and identify opportunities to increase utilization of training. Research best-practices in learning/training to recommend/implement efficiencies, including on-going development and up-skilling of Training team. Build and maintain Learning Dashboard and Metrics Dashboard to provide visibility to upcoming changes/training and provide on-going communication to Managers, Supervisors. Metrics to drive utilization and improvements. All other duties as assigned. QUALIFICATIONS Required Work Experience: Minimum 8 years of laboratory experience At least 4 years of direct supervisory experience in a clinical or anatomical pathology laboratory Familiarity and experience with Project Management approaches, tools and project lifecycles Experience driving technology solutions to increase efficiency and reduce cycle times/time to productivity Preferred Work Experience: N/A Physical and Mental Requirements: N/A Knowledge: Process Management Lean/Continuous Improvement Skills: Demonstrated strong customer service orientation and interpersonal communication skills. Customer Focus Business Acumen Collaboration Learning Agility Drive for Results Problem Solving Interpersonal Savvy EDUCATION Bachelor's Degree High School Diploma or Equivalent(Required) LICENSECERTIFICATIONS Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets