Host/Hostess

1 month ago

Indianapolis, United States Texas Roadhouse Full time

Texas Roadhouse, an awesome combination of casual dining and a full-service restaurant, likes to serve great food and treat customers well. Join our fun, family-like atmosphere.

Job Responsibilities
Seater/Greeter

  • Opens door for arriving and departing guests
  • Gives a friendly greeting such as 'Hi, welcome to Texas Roadhouse' and a heartfelt thanks, inviting guests to come back soon
  • Seats guests with bread, initiates conversation and the story while leading them to the table (e.g., 'Don't you love our fresh-baked bread?' and 'Which one of our hand-cutsteaks is your favorite?' or 'Is this your first visit to Texas Roadhouse?') You can even show off our meat display.
Name Taker
  • Takes guest party information
  • Gives accurate quote times
  • Issues pager
  • Directs guest to waiting area or bar
  • Works hand in hand with Call-Ahead Host
  • Informs all walk-ins about call-ahead seating with magnets, business cards, key chains, etc.
  • Constantly communicates number of large parties with Door Coordinator and Leader at the Door
Updater
  • Provides the Board/Seating Coordinator up-to-date table availability information
  • Works side by side with SAs executing quick table turns with a goal of no open tables at any time. 'Keep the seats warm.'
  • Keeps moving throughout the dining room
  • Communicates with Large Party Coordinator
To Go
  • Takes, places, and completes all to-go orders
  • Has legendary menu knowledge, answering all questions regarding the menu
  • Acts as additional Seater or Food Runner
  • Displays legendary courtesy and has proper phone knowledge
Call Ahead
  • Takes all call aheads, getting all party information, while communicating information to Name Taker
  • Maintains an up-to-date knowledge of accurate quote times for parties of all sizes
  • Maintains constant communication with Name Taker and Board/Seating Coordinator
  • Displays legendary phone courtesy
Board/Seating Coordinator
  • Receives table availability updates from Updater
  • Uses walkie-talkie and headset to communicate with Leader at the Door, Door Coordinator, and Updater
  • Decides where each party on the wait list will be seated and then directs sealers to achieve minimal open table time
  • Maintains constant communication with Name Taker and Call-Ahead Host for accurate quotes
  • Maintains a good seating rotation if we are not on a wait
  • Pages guests quickly
  • Communicates with Large Party Coordinator
Large Party Coordinator
  • Takes names and information from guests strictly for large parties
  • Knows the next quote time for a large party before they arrive by using the large party update sheet
  • Looks for open tables that can accommodate large parties while coordinating where the parties will go
  • Communicates any issues with guests to Leader at the Door
  • Provides large parties with quote times (able to discuss options of staying together or splitting)
  • Continuously walks the dining room updating where the next or current party will go
Door Coordinator
  • Makes sure legendary greetings and farewells are given
  • Assists in Alley Rallies and Corally Rallies
  • Drives constant communication between Call Ahead, Name Taker, and Board Coordinator for accurate quotes.
  • Shows good sense of urgency in driving table turns
  • Works hand in hand with board person, playing interference between board person and guest and helping direct seaters to achieve minimal open table time
  • Directs any issues or complaints to MOD or lAD
  • Works hand in hand and communicates with Leader at the Door throughout the shift
Here's What We Can Offer You
  • Flexible scheduling - full and part time
  • Casual Dress (jeans and t-shirts)
  • Benefits available
  • 30% discount when you dine as a guest
  • Advancement opportunities
We are Proud to be an Equal Opportunity Employer.

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