Director Endoscopy, GI and Surgical Services

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Under the general direction of the Vice President of Service Lines, and working closely with the Chief of Surgery and the Chief of the GI division, the Director is a key member of the leadership team for Endoscopy, GI and Surgical Services at CMH. The Director is accountable for the effective management and delivery of care to all patients of the CMMC Endoscopy department and related Gi and surgical practices and programs (i.e., GI practice operations, including hospital and both general and advanced GI procedures throughout the heath system locations, assigned surgical practices, including General/Acute Care Surgery, ENT, Plastic Surgery and Urology). The position will be responsible for creating systems that facilitate communication, coordination, and collaboration among disciplines in the provision of Endoscopy, GI and Surgical services.

The Director works within a multidisciplinary team in the provision of these services. This role will also work collaboratively with external providers and practice groups to develop and support clinical and program partnerships to drive growth. This position will provide input into the preparation of operating and capital budgets for affiliated departments; development of marketing plans; and maintaining knowledge of reimbursement regulations. The Director will effectively communicate with the medical and surgical faculty and staff in planning for change and providing optimal patient care services. This position will act as a resource within the institution and to the community in his/her area of expertise.

Key responsibilities include patient care, development of systems of care for the program, staff development and education team building and support of quality improvement programs, as well a nursing practice within the Endoscopy Department. This position will have a dotted line to the System Chief Nursing Officer and will be responsible to ensure alignment of nursing practice with the broader organizational goals and requirements. The Director continually works closely with the various Chiefs, Medical Directors, and the Vice President of Service Lines and various leaders within the health system, for the coordination and implementation of process improvement strategies and new procedures.

Essential Duties:

• Coordinates, oversees, and assures the smooth operations and workflows of the clinic functions

• Provide day-to-day direction and coordination of assigned services and programs; ensuring the assigned practice manager(s), clinics and programs are oriented towards patient care, comfort, and convenience.

• Plan and coordinate the care of the patient entering the assigned services, clinics and program for screening or diagnostic services, assisting them through the points of care as appropriate; primary care, medical imaging, general surgery, oncology and other disciplines as needed.

• Monitor flow of patients, work to resolve patient delays, plan and/or create systems that allow for patient to have access to services in a timely manner.

• Demonstrate clinical knowledge by acting as a resource; work with providers and affiliated clinic staff to create a team approach to care.

• Work with providers and staff to identify issues of mutual concern, solve problems, review staffing plans and overall operation of the program.

• Maintains throughput and access to services.

• Monitors patient volume to ensure volume budgets and goals are achieved

• Promotes a service-oriented team approach to the services and work environment of assigned services, clinics and programs

• Develop and implement an ongoing process for problem-solving that includes input from all CMH stakeholders and representatives.

• Organizes, coordinates, and delegates work, ensuring clinic operations run in an efficient and effective manner

• Maintains skill in back office and front office roles so as to provide back up for these positions as directed by licensure and scope of practice

• Develops and implements procedures and protocols related to front office and back office processes

• Researches and resolves issues and concerns regarding office operations, functions, and related matters

• Promotes and maintains effective communication among staff, providers and management

• Demonstrates exceptional customer service in a highly stressful environment

• Addresses client concerns promptly using customer-service

• Oversees staff by providing direction and guidance to maintain a team environment through training, recognition/evaluation and in-service education

• Recruit, orient, and train practice manager(s) and staff. Interview and select candidates who have appropriate skills and professional characteristics to match departmental needs.

• Develop and support an environment in which staff learning is supported and stimulated.

• Act as a consultant and clinical resource to program staff through provision of patient care and coordination of care

• Schedules staff and coordinates time off requests, i.e. vacation and leaves, and coordinates replacement staff as needed with the float pool scheduler and practice manager(s)

• Observes and appraises staff performance to assure competency meets unit standards

• Coordinates with the various Chiefs and Medical Directors to assess the effectiveness of the team, to include Physicians, Advanced Practitioners, MA’s, and Ancillary services staff

• Plan for changes in care by conducting regular meetings with staff, providers, and CMH administration.

• Develops department staff through ongoing education, on-the-job training, and evaluations

• Acts as a resource to the staff, resolving issues, and providing feedback as needed

• Assures compliance with health system’s affirmative action goals and policies

• Counsels staff on performance as required and effectively recommends employees for transfers, promotions, demotions, training and termination

• Participates in progressive guidance and disciplinary action as needed, assuring all matters are handled in accordance with applicable policy and procedures

• Maintains established policies and procedures including safety, environmental, and infection control standards

• Initiate the development and revision of policies and procedures specific to assigned clinics, services and programs.

• Ensures the clinic meets regulatory and internal standards, including guidelines of the US Department of Health Services and participates in regulatory audits and inspections .

• Assures that services and programs support and maintain any applicable accreditations, and JCAHO preparedness.

• • Participates in community marketing of assigned services and programs

• Facilitate and participate in development of strategic planning and implementation of the CMH goals for designated services.

• Act as a spokesperson for the endoscopy, GI and Surgical related services within CMH, other stake holders and in the community.

• Represent the team on appropriate committees and interact with community, regional and national agencies related to oncology services as needed.

• Collaborates with community providers and clinics, offering marketing materials, explaining services being offered that can support their practices and patient populations

• Collaborates with other Clinic Managers in the effective identification and resolution of office practice issues

• Participates in the financial performance of the clinic

• Provides input into the annual budget process and monthly review of financial reports

• Responsible for meeting year end flex budgets and labor targets for expenses and FTE’s

• Oversees Endoscopy and clinic office purchases of supplies and equipment, controlling and reducing expenses

• Oversees staffing plan utilizing flex budget to increase or decrease staffing levels as needed

• Participates in special projects in collaboration with staff, acting as project lead as needed

• The Director will help to develop, oversee, and implement key strategies adopted by the CMH system and by the Endoscopy, GI and Surgical services to support various service lines at CMH (oncology, surgery, medical specialties, primary care, etc.).

• Along with the Vice President of Service Lines, the Chief of Surgery, and the Chief of GI, identifies, implements and operationalizes strategic partnerships with various third party clinical and service providers.

• Operationalizes key components of joint ventures, joint operating agreements, and other strategic partnerships relating to the overall clinical and financial success of these service lines.

• Implements operational plans to meet strategic, financial and clinical goals

• Performs research and analysis on special projects as assigned

• Maintains professional growth and development through seminars, workshops, and organization offered programs

• Participate in professional organizations in specialty area and utilize research as the basis for improving patient care

• Stay abreast of new technology in related equipment and supplies; act as a resource to other disciplines.

• Remain current on new treatments and best practices for the operations and delivery of care for cancer and surgical oncology services.

• Adjust and improve systems as necessary to respond to changing health care environment to meet cost effective quality care.

• Maintains reliable attendance by adhering to hospital system Attendance and Punctuality Policy and Procedure standards Contributes to the success of the organization by meeting organizational competency expectations and core values (respect, integrity, stewardship, excellence, collaboration and kindness), continuously learning, and by performing other duties as needed or assigned

Organizational Requirements:

Meets dress code standards for the department. Completes annual organizational educational requirements. Maintains regulatory requirements. Wears CMHC identification while on duty. Attends annual review and department in-services as scheduled. Actively participates in the department’s performance improvement (PI) activities. Ensures confidentiality of patient records. Communicates the mission, ethics and goals of the organization.

• Confidentiality: Maintains confidentiality of information at all times.

• Consistently maintains confidentiality of all information gained during the course of employment, respecting the privacy of others.

• Understands and maintains the confidentiality of information communicated directly from the Manager, including discussions of a counseling nature.

• Follows policies and procedures related to medico legal matters, including confidentiality, amendments of medical records, patient rights, medical records as legal evidence and informed consent

• Copies records according to policy, assuring the appropriateness of the individual requesting information from the record prior to copying, faxing, or phoning any portion of the record.

• Safety: Demonstrates an understanding of fire and electrical safety, infection control, body mechanics, and related areas, as appropriate to position.

• Attends mandatory in-services on fire safety, electrical safety, infection control, and body mechanics. Successfully completes competency-based training in each area.

• Follows all employee health procedures, incident reporting, and infection control requirements at all times, as appropriate to the position.

• Uses proper body mechanics at all times as required by the physical demands of the position.

• Maintains a safe work environment and performs duties of the position in a manner consistent with ensuring the safety of self and others.

• Identifies safety needs in areas outside own work environment, recommending corrective action as appropriate.

• Expense Control: Performs job duties in a manner that maximizes expense control.

• Uses supplies, equipment, and utilities in an expeditious manner

• Consistently recommends methods to control costs while maintaining a high degree of customer service.

• Performs job tasks efficiently and effectively resulting in no unplanned overtime.

Leadership Competencies:

• Personal Competencies

• Integrity

• Accountability

• Self-Development

• Interpersonal Competencies

• Communication

• Collaboration

• Fostering Teamwork

• Developing Others

• Organizational Competencies

• Customer Focus

• Quality and Strategic Focus

• Financial and Operational Management

MINIMUM QUALIFICATIONS

• Experience in physician/medical setting procedures

• Excellent skills in the use of personal computers and related systems and software

• Knowledge of CPT-4 and ICD-10-CM coding

• Proven ability to meet operation goals and objectives

• Skill in directing the work of others and delegating assignments

• Skill in mentoring staff and providing effective coaching and feedback

• Excellent time management skills for self and staff

• Oral, written, and interpersonal communication skill and ability

• Effectively resolve problems and deal with difficult people and/or situations

• Work efficiently under pressure

• Independently take initiative, and accept responsibility for practice and staff success

• Set priorities and use good judgment

Education & Experience:

• BSN or, Bachelor’s degree in related field (Nursing Preferred) required.

• Master’s degree in business, Nursing, or related field a plus.

• Licensed to Practice Nursing in the State of Maine

• 5-7 years of experience in patient care services in a progressive leadership role.

• 3-5 years of relevant business and/or clinical experience overseeing large or otherwise complex endoscopy and GI departments.

• Experience with program development; GI or Endoscopy program experience preferred.

• Front office staff in a medical office setting, including scheduling, billing, insurance reimbursement, OR

• 3-5 years of experience and demonstrated skill in a Managerial (multi-practice management, Manager, Director level or equivalent)

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application

AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO

Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community.

Central Maine Healthcare System

The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams.

If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today

Diversity and Equal Employment Opportunity

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.