Implementation Project Manager

2 weeks ago

Austin, United States The Helper Bees Full time

Job Type

Full-time

Description

Join our winning team, recently honored as #67 on Forbes' list of America's Best Startup Employers for 2024

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

  • Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
  • Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
  • Bee the teammate you want to work with - We work as a team, help each other and encourage each other
  • Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
  • Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.
Job Summary:

As an Implementation Manager at The Helper Bees, you will lead the successful deployment of our product solutions across multiple business lines. This critical role focuses on scaling our implementation processes to accommodate a growing portfolio of insurance carriers and products. You will collaborate with cross-functional teams to ensure seamless onboarding, configuration, and delivery of our services while continuously improving the efficiency and scalability of the launch process. This position blends project management, client engagement, and optimization to drive success in a fast-paced, high-growth environment.

Supervisory Responsibilities:
  • Direct management of the implementation team.
Duties/Responsibilities:
  • Manage and oversee the implementation specialists, assigning projects to the appropriate specialist based on expertise, workload, and project complexity.
  • Ensure on-time and high-quality delivery product launches with our partners.
  • Partner with the sales and account management teams to understand client-specific requirements and commitments, ensuring alignment during the launch process.
  • Work closely with internal stakeholders, including operations, development, and product teams, to define implementation plans, timelines, and deliverables.
  • Assist implementation specialists with defining project scopes, clarifying delivery timelines, and effectively managing partner expectations.
  • Manage the integration of new product developments or features required for specific implementations, coordinating with the product and engineering teams.
  • Develop and refine scalable processes, templates, and tools to streamline the implementation of solutions across multiple business lines.
  • Conduct post-launch reviews to identify lessons learned and implement improvements for future launches.
  • Monitor and report on key performance indicators (KPIs) related to launch success, including timelines, client satisfaction, and operational efficiency.
Requirements

Required Skills/Abilities:
  • Proven track record of managing large-scale implementations, preferably in the insurtech or broader fintech/healthtech industries.
  • Strong project management skills, including experience with tools like Jira, Asana, or equivalent.
  • Excellent client relationship management skills, with the ability to translate technical concepts for non-technical stakeholders.
  • Data-driven mindset with experience in analytics and the ability to uncover insights to improve processes.
  • Familiarity with insurance lines such as Long-Term Care, Medicare Advantage, or Property & Casualty is a strong plus.
  • Experience with Salesforce configuration and managing third-party contractors, particularly Salesforce engineers.
  • Exceptional communication, collaboration, and leadership skills to coordinate across internal teams and external partners.
  • Ability to operate in a fast-paced, high-growth environment, managing multiple priorities effectively.
Education and Experience:
  • Bachelor's degree in Business, Project Management, or a related field is preferred.
  • Minimum of 3 years of experience in a project management, implementation, or client-facing product role.
  • Prior experience in scaling implementation processes in a startup or high-growth company is desirable.
  • Experience in the healthcare industry is a plus
Physical Requirements:
  • Ability to remain at your designated workstation for the duration of the workday
  • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
  • The ability to observe details at close range (typically on a computer screen)
  • This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit our website to view all current job openings.

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