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Lead Relationship Banker
3 months ago
Lead Relationship Banker
Identifying Information:
- Department: Branch Operations
- Reports To: Branch Manager
- Location: Branch
- Status: Full-Time Hourly Non-Exempt
- Bank Operation Hours: M-Th 8:15-5:15, Friday 8:15-6:15, Saturday 8:15-1:15
Essential Duties and Responsibilities
- Oversees the daily operations of the teller line
- Assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals or payments
- Identifies and resolves customer servicing issues or account discrepancies
- Serves as primary troubleshooter for complex problems
- Coaches, mentors and leads teller line by example
- Ensure compliance with all internal controls and established policies and procedures
- Promote and advise on the bank’s products and services
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Identify referral opportunities and make relevant referrals
- Communicate effectively with other team members and other areas of the bank
- Managing multiple priorities
- Interpersonal skills
- Coaching others
- Strong computer skills
- Strong written and verbal communications skills
- Cash handling
- Problem solving
- Accuracy and attention to detail
- Customer focused
- Strong leadership and team building skills
- High School Diploma or GED equivalent required
- Leadership/Management/Supervision Education and/or Experience (preferred)
- Customer service experience (preferred)
- Cash handling experience (preferred)
- Must be able to remain in a stationary position 50% of the time
- Occasionally move/traverse to access files and equipment
- Constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, scanner and computer printer
- Ability to think, reason and communicate clearly
- The ability to observe and identify details at close range
- Occasionally moves coin bags weighing up to 50 lbs.
- Occasionally will need to travel up to a 30-mile radius
Incumbent must be able to perform the essential functions of the position with or without reasonable accommodations.