System Support Specialist II
3 weeks ago
Administrative Staff
Date Posted:
4/1/2024
Location:
TECHNOLOGY SERVICES DEPARTMENT POSITION PURPOSE: The person(s) in this position will be responsible for the configuration, diagnosis, installation and maintenance of District's Audio Enhancement Classroom & Building Safety System, video distribution systems, classroom flat panel infrastructure, District-wide visitor management systems, district UPS systems, physical and virtual servers, application servers, and other systems as required. Assist with monitoring and modifying procedures to improve end-user experiences with technology.
ESSENTIAL FUNCTIONS:
- Administration of Audio Enhancement Classroom & Building Safety System.
- Administration of District Video Distribution System.
- Administration of District Interactive Panel MDM infrastructure.
- Administration of visitor management system.
- Installation and maintenance of district UPS environment.
- Administration of District physical and virtual servers.
- Administration of Azure servers/Azure AD/Office 365/Google cloud environment.
- Administration of District physical and virtual servers, Storage Area Networks, network switches, and enterprise wireless technologies.
- Administration of District physical and virtual servers.
- Monitoring and managing assigned systems and infrastructure.
- Establish, configure, test and maintain operating systems, application software and system management tools.
- Maintain, upgrade and provide security patches for district infrastructure.
- Design and implement systems automation as required for better efficiency.
- Provide both hardware and software support for Technology Services personnel and District staff.
- Oversee the constant availability of technical resources.
- Research new technologies as they apply to District needs and provide direction for District applications and network technologies.
- Provide data analysis for capacity planning and product evaluation reports to assist management. Monitor existing usage trends and make recommendations for new and/or upgrades for all networked hardware, software, applications, operating systems, and associated peripherals in a local and wide area environment.
- Configure and monitor server and application backups.
- Provide equipment/software upgrade recommendations to management to ensure redundancy and maximum up time.
- Assist in District asset management.
- Understand and follow all District operations, policies and procedures.
- Keep supervisor advised of any potential hardware or software problems or conflicts that may have an effect district-wide.
- Will perform all other tasks as assigned by the immediate supervisor.
ADDITIONAL DUTIES: Performs other related tasks as assigned by the Technology Services Officer, Chief Operational Services Officer, Superintendent or other district office administrator as designated by the Superintendent.
QUALIFICATIONS:
- Bachelor's degree in an information technology field preferred, or equivalent based on verified field experience and training.
- Must have an advanced level IT certification from Microsoft, Cisco or Extreme Networks.
- Strong background with DNS, DHCP, and TCP/IP.
- Applicant must have in-depth knowledge of Active Directory and Windows Server
- Strong working knowledge of Microsoft Exchange and Office 365.
- Experience administering enterprise backup solutions.
- Strong working knowledge of server virtualization using VMWare/Hyper-V.
- Must have sufficient general networking and telecommunications knowledge to support Avaya analog, digital, and VoIP systems.
- Proven experience with Group Policies and PowerShell.
- Well-developed personal discipline, self-management and organizational skills.
- Well-developed communication and human relation skills when dealing with technical and non-technical end users/vendors.
- Strong working knowledge of software deployment in an enterprise environment.
- Such alternatives to the above qualifications as the board may find appropriate.
- Minimum five (5) years of experience as a systems administrator with demonstrated expertise working in an enterprise IT environment, supporting large-scale networks, systems, and applications and at least 5 years in an IT support capacity.
Unless reasonable accommodations can be made, while performing this job the staff member shall:
- Regularly lift and /or move 20-35 pounds and occasionally lift or pull 35-80 pounds to perform the function of this job. Equipment includes servers and UPS units that weigh more than 50 pounds.
- Must be comfortable climbing ladders at extended heights.
- Frequently be required to sit, stand, walk, carry or pull for required periods of time. Occasionally, the employee may be required to climb, bend or squat.
- Speak and hear.
- Use close vision, color vision, peripheral vision, and depth perception along with the ability to focus vision.
- Communicate effectively in English, using proper grammar and vocabulary. American Sign Language or Braille may also be considered as acceptable forms of communication.
- Reach with hands and arms and use hands and fingers to handle objects and operate tools, technology equipment, computers, and/or controls.
- Work effectively with and respond to diverse cultures or backgrounds.
- Demonstrate professionalism and appropriate judgment in behavior, speech, and dress in a neat, clean and professional manner for the assignment and work setting.
- Have regular and punctual attendance.
- Follow all District policies, work procedures, and reasonable requests by the proper authorities.
- As an employee of Beaufort County School District, I am to adhere to confidentiality as directed by Federal, State and Local Laws/Regulations; and in accordance with district administrative rules as it pertains to sensitive information, employee information and student information. Failure to adhere to confidentiality may result in disciplinary actions, up to and including termination of employment.
DAYS PER YEAR: 260
SALARY CLASSIFICATION: Paid on the Administrative Salary Scale Level 203
EMPLOYEE GROUP: Administrative
APPLICATION PROCEDURES: Must apply online by completing an "Administrative" application and adding this specific job to your online application.
FLSA STATUS: Exempt
EMPLOYEE'S ACKNOWLEDGEMENT STATEMENT:
1. I have reviewed the above position description and understand its contents.
2. I am aware that my position description may be revised or updated at any time and once notified of changes, I remain responsible for knowledge of its contents.
3. I hereby certify that I possess the physical and mental ability to fulfill the essential functions of the above position with or without reasonable accommodation(s). If I require accommodation(s) in order to fulfill any or all of these functions, I agree to provide information to the District regarding the requested accommodation(s).
Employee's Name (Print): ___________________________________
Employee's Signature: ___________________________________
Date: __________________________
THE BEAUFORT COUNTY SCHOOL DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER
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