Bilingual Case Manager

4 weeks ago

Highland Park, United States Reformed Church of Highland Park Affordable Housing Corporation Full time

Job Description - Bilingual Refugee Support Services & Cash Assistance Case Manager - English/Spanish - Interfaith-RISE - Reformed Church of Highland Park Affordable Housing Corporation

Position Description

The Case Manager provides comprehensive and culturally appropriate case management services to longer-term resettlement clients. The Case Manager will be responsible for collaborating with Direct Services Coordinators to ensure clients enrolled in the RSS and RCA programs achieve their goals and attain self-sufficiency. This position must be fluent in English and Spanish. The RSS/RCA Case Manager Reports to the Director of Interfaith-RISE.

This position is located in Highland Park, NJ.

Responsibilities Include

  • Provide comprehensive case management services to clients with barriers to self-sufficiency
  • Upon receipt of referral from internal and external sources, schedule an intake appointment, and arrange interpretation and transportation for the client, as necessary
  • Conduct intake, determine eligibility, complete assessment, and orientation, and assist client in developing their self-sufficiency plan
  • Refer clients to appropriate internal and external services and programs based on their needs
  • Provide linkages to agency, community and government services and monitoring referral completion including state benefits such as SNAP, Medicaid, WIC, SSI, and other available services within Tucson
  • Follow up with clients monthly to track their progress and update their self-sufficiency plan
  • Advocate for clients to ensure they receive culturally and linguistically appropriate services
  • Complete documentation in case management database systems in a timely manner
  • Follow all RCHP-AHC/Interfaith-RISE policies.
  • Input client data into RCA database for the storage of client files, program enrollment forms, monthly check-ins, etc.
  • Coordinating application approvals and program enrollments with NJOR
  • Work directly with Case Managers to enroll clients in the program, collect needed client information and data, and request RCA checks from AHC Bookkeeper.
  • Scheduling monthly meetings with each of RCA clients to check and ensure program compliance
  • Obtain copies of two pay stubs once a client achieves employment
  • Report any client issues to the Case Manager for appropriate follow-up
  • Case note client interactions in the agency's Apricot, case noting system
Qualifications
  • Demonstrated knowledge of working effectively in a team and independently;
  • Strong communication and organization skills
  • Knowledge of regional social services strongly preferred.
  • Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.
  • Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
Language Skills:
  • Fluency in written and spoken English and Spanish
  • Cross-cultural understanding and strong communication skills, both written and verbal
Certificates or Licenses:
  • Must have the ability to travel regularly throughout the service delivery area for home visits.


COMPENSATION: This position is for 40 hours/week at a salary of $47,500.

Reformed Church of Highland Park Affordable Housing Corporation (RCHP-AHC)

RCHP-AHC is an equal opportunity employer. Diversity is a core value at RCHP-AHC and in its programs. We are passionate about building and sustaining an inclusive and equitable working and service environment for all clients, staff, and volunteers. We believe every member on our team and in our community enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or other protected or unprotected categories. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

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