Travel IT Field Technician

3 weeks ago


Louisville, United States Technology Consulting, Inc. Full time

TCI has an immediate need for two Travel IT Field Technician in Lexington, KY. This is not a Corp2Corp opportunity . This is a long-term contract opportunity.

SEEKING LOCAL CANDIDATES FOR LOCAL REMOTE WORK

SUMMARY

The Travel IT Field Technician will provide IT support to multiple offices/facilities throughout the Eastern KY and Norton, VA areas including (KY) Frankfort, Lexington (2 locations), Harlan, London, Paris, Maysville, Richmond, Middlesboro, Somerset, Winchester, Morehead, and Mt. Sterling; (VA) Big Stone Gap, Coeburn, Norton, Pennington Gap, Pineville, and St. Paul.

RESPONSIBILITIES

  • Troubleshoots and resolves simple Desktop/Laptop problems.
  • Installs, maintenance and acquisition of Desktops, Laptops, Software, and Peripherals located throughout the organization.
  • Performs Client LAN/hard disk cleanups; assists with end user questions and problems.
  • Participates in performance monitoring and tuning of PC Systems.
  • Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.
  • Effectively communicates with clients, peers and supervision by blending appropriate levels of technical and business detail to ensure issues are thoroughly understood by his/her audience. Develop and maintain relationships with clients, peers, and management.
  • Performs other duties as assigned.
REQUIREMENTS
  • 4+ years of practical experience in an Information Technology deskside support position.
  • 4+ years of experience with user accounts in Active Directory including Outlook e-mail, network resources, Active Directory Groups and access to network shared folders.
  • Solid working knowledge and troubleshooting experience with printers, PC proficiency, Microsoft 365, Azure, iOS, mobile devices (phones, tablets, etc.), and wireless access.
  • Basic understanding on how to troubleshoot Androids, iOS, tablets, laptops, thin clients, and Chromebooks.
  • Experience using incident tracking tools (like ServiceNow or Cherwell).
  • Reliable transportation is required for daily travel to various locations/facilities. Mileage reimbursement will be made at normal federal rate.


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