SOC Analyst I 3rd Shift

3 weeks ago


Cleveland, United States Fortress SRM Full time

Job Description

The service desk analyst is responsible for reactive customer request management. Provides basic support and troubleshooting such as password resets, printer configurations, ticketing routing, and escalation. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week.

Shift for this role: Wednesday through Saturday - 9:30pm - 8am or 9pm-7:30pm - 4x10's

  • Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers
  • Troubleshoot issues relating to: Windows domains and workgroups
  • Windows networking (mapped network drives, shared folders, printers, etc.)
  • User profile creation and modification
  • Onsite Exchange and hosted Exchange environments (Office 365, Google Apps)
  • Microsoft Office Suite (2007-2016)
  • Windows 7/10, macOS
  • Third party applications with the assistance of the vendors support staff
  • Perform support remotely to our managed services customers using our remote monitoring and management tools
  • Log time entries and notes for support and maintenance performed
  • Ensure all tickets worked include the problem, the solution, the end-user, initiation and completion time, and end-user satisfaction
  • Follow outlined escalation procedures

Qualifications:
Qualifications

  • Bachelor’s degree in computer science, management information systems
    • OR Associates degree plus 1 year of work experience
    • OR 2 years of work experience
  • Must be a team player with excellent communication skills and possess the ability to manage assignments independently
  • Must be comfortable working in a fast-paced and high-energy environment.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.


  • SOC Analyst I

    4 weeks ago


    Cleveland, United States MCPc Holdings, Inc. Full time

    MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and...

  • Business Analyst I

    4 weeks ago


    Cleveland, Ohio, United States Cleveland Clinic Full time

    Remote Opportunity for TBM Analyst ICleveland Clinic is seeking a highly motivated and detail-oriented TBM Analyst I to join our team. As a key member of our Technology Business Management team, you will play a critical role in supporting the business management efforts of our organization.Key Responsibilities:Collaborate with process owners and SMEs to...


  • Cleveland, Ohio, United States Allegiance Staffing Full time

    Job DescriptionWarehouse Associate-3rd Shift Position at Allegiance StaffingPay: $18.00 plus $1.50 shift differential after 3pmShift: 7pm-7am 2/2/3 scheduleResponsibilities:Pick, stage, and scan orders for shipmentUnload assigned inbound loadsScan and move rolls to appropriate location within warehouseMaintain organization of warehouseOperate sit-down...


  • Cleveland, Ohio, United States Crucial Link Group Full time

    Job OverviewCrucial Link Group is seeking a reliable and detail-oriented 3rd Shift General Laborer to join our team in Brook Park. This role requires the ability to lift 50-70lb bags, boxes, or tubs and move pallets as needed. Key ResponsibilitiesOperate a forklift while following all safety regulationsFollow all factory GMPs to ensure compliance to all...


  • Cleveland, Ohio, United States Anchor Manufacturing Group, Inc. Full time

    Job OverviewAnchor Manufacturing Group, Inc. is seeking a skilled Manufacturing Associate to join our 3rd shift team. As a key member of our production team, you will play a critical role in ensuring the highest quality products are delivered to our customers.Key ResponsibilitiesPartner with our industry-leading team to deliver exceptional quality...


  • Cleveland, Ohio, United States Howmet Corporation Full time

    Job SummaryWe are seeking a skilled Maintenance Technician to join our team on the 3rd shift. As a Maintenance Technician, you will be responsible for performing routine maintenance and repairs on our equipment and machinery.Key Responsibilities:Perform routine maintenance and repairs on equipment and machineryExamine and diagnose problems with equipment and...

  • CNC Machinist

    2 weeks ago


    Cleveland, United States The Gent Machine Company Full time

    Job DescriptionJob DescriptionSummary:This position is a 3rd shift position.  The hours are 10pm - 6m Monday through Friday.  Training will take place on 1st shift.The CNC Machinist will have a variety of daily responsibilities including operating CNC Machine equipment, gaging parts, making dimensional offsets, preparing raw material, and keeping the area...

  • CNC Machinist

    2 weeks ago


    Cleveland, United States The Gent Machine Company Full time

    Summary:This position is a 3rd shift position.  The hours are 10pm - 6m Monday through Friday.  Training will take place on 1st shift.The CNC Machinist will have a variety of daily responsibilities including operating CNC Machine equipment, gaging parts, making dimensional offsets, preparing raw material, and keeping the area clean.  The machinist will be...

  • CNC Machinist

    2 weeks ago


    Cleveland, United States The Gent Machine Company Full time

    Job DescriptionJob DescriptionSummary:This position is a 3rd shift position.  The hours are 10pm - 6m Monday through Friday.  Training will take place on 1st shift.The CNC Machinist will have a variety of daily responsibilities including operating CNC Machine equipment, gaging parts, making dimensional offsets, preparing raw material, and keeping the area...

  • CNC Machinist

    2 weeks ago


    Cleveland, United States The Gent Machine Company Full time

    Summary: This position is a 3rd shift position. The hours are 10pm - 6m Monday through Friday. Training will take place on 1st shift. The CNC Machinist will have a variety of daily responsibilities including operating CNC Machine equipment, gaging parts, making dimensional offsets, preparing raw material, and keeping the area clean. The machinist will...

  • CNC Machinist

    3 days ago


    Cleveland, United States The Gent Machine Company Full time

    Job DescriptionJob DescriptionSummary:This position is a 3rd shift position.  The hours are 10pm - 6m Monday through Friday.  Training will take place on 1st shift.The CNC Machinist will have a variety of daily responsibilities including operating CNC Machine equipment, gaging parts, making dimensional offsets, preparing raw material, and keeping the area...

  • CNC Machinist

    4 days ago


    Cleveland, United States The Gent Machine Company Full time

    Job DescriptionJob DescriptionSummary:This position is a 3rd shift position.  The hours are 10pm - 6m Monday through Friday.  Training will take place on 1st shift.The CNC Machinist will have a variety of daily responsibilities including operating CNC Machine equipment, gaging parts, making dimensional offsets, preparing raw material, and keeping the area...

  • 3rd Shift Bagger

    1 month ago


    Cleveland, United States Newly Weds Foods Full time

    3rd Shift: 11pm-7am Summary:The Bagger position is required to operate a bagging machine to properly fill bags with product, ensure proper labeling and weight, and ensure bags successfully pass through a metal detector before leaving the bagging area. The position may also be required to perform other tasks or duties as assigned by the shift supervisor or...

  • Dining Lead

    2 weeks ago


    Cleveland, Ohio, United States Five Star Breaktime Solutions Full time

    Dining Lead - 3rd Shift**Job Summary:**We are seeking a highly motivated and customer-focused Dining Lead to join our team at Five Star Breaktime Solutions. As a Dining Lead, you will be responsible for ensuring exceptional customer service, maintaining a clean and organized dining area, and leading a team of food service workers.**Key Responsibilities:***...

  • Helpdesk Technician I

    1 month ago


    Cleveland, Ohio, United States The Revenue Group Full time

    Job Title: Helpdesk Technician IJob Summary:The Revenue Group is seeking a highly skilled and motivated Helpdesk Technician I to join our team. As a Helpdesk Technician I, you will be responsible for providing Tier 1 IT support functions, including supporting desktop computers, printers, and copiers, performing basic network troubleshooting, and deploying...


  • Cleveland, Ohio, United States General Dynamics Land Systems Full time

    Main Responsibilities:Data entry into color portal and quality database is a crucial task for this role. The QC Shader Technician, 3rd Shift, will also be responsible for customer communication, ensuring professionalism in emails and other correspondence. Additionally, they will prepare pre-ship samples for customers and utilize color measurement instruments...


  • Cleveland, Ohio, United States Randstad Full time

    Job Summary:We are seeking a reliable and safety-conscious Forklift Operator to join our warehouse team on the 3rd shift. As a Forklift Operator, you will be responsible for safely operating stand-up forklifts to move and organize products, loading and unloading trucks, and managing inventory by accurately scanning and tracking products.Responsibilities:...

  • 3rd Shift Bagger

    4 weeks ago


    Cleveland, United States Newly Weds Food Full time

    3rd Shift: 11pm-7amSummary: The Bagger position is required to operate a bagging machine to properly fill bags with product, ensure proper labeling and weight, and ensure bags successfully pass through a metal detector before leaving the bagging area. The position may also be required to perform other tasks or duties as assigned by the shift supervisor or...

  • 3rd Shift Bagger

    4 weeks ago


    Cleveland, United States Newly Weds Food Full time

    3rd Shift: 11pm-7amSummary: The Bagger position is required to operate a bagging machine to properly fill bags with product, ensure proper labeling and weight, and ensure bags successfully pass through a metal detector before leaving the bagging area. The position may also be required to perform other tasks or duties as assigned by the shift supervisor or...

  • 3rd Shift Bagger

    4 weeks ago


    Cleveland, United States Newly Weds Food- Cleveland, TN Full time

    3rd Shift: 11pm-7am Summary: The Bagger position is required to operate a bagging machine to properly fill bags with product, ensure proper labeling and weight, and ensure bags successfully pass through a metal detector before leaving the bagging area.   The position may also be required to perform other tasks or duties as assigned by the shift supervisor...