Senior Account Executive

4 weeks ago

Burr Ridge, United States Sepire Full time

Company Overview

Sepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include contact management, printing, mailing, fulfillment, and electronic delivery.

Job Summary

The Senior Account Executive reports to the Operations team. This is a critical role in the organization. This role works directly with the client managing daily program work and ad hoc special projects and jobs for omni-channel communications delivery. This role will coordinate with all departments and stakeholders to deliver a delightful client experience. This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.

Responsibilities and Duties

  • Understand all developed technology solutions with an end-to-end perspective starting with client needs all the way through to manufacturing and fulfillment of our products and services.
  • Understand and anticipate client needs for communications delivery for mailing, fulfillment, and electronic delivery
  • Perform job duties in a secure manner adhering to company security and operational polices
  • Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process.
  • Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence.
  • Predict and manage scheduling conflicts for jobs and programs and
  • Approach challenges as they arise within the life of a project and suggest and execute creative solutions
  • Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications for SOC2, FSC, etc
  • Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery

Qualifications and Skills

  • 2 to 5 years applicable experience in a client facing role in a print manufacturing environment preferred
  • Familiarity with mailing and shipping standards
  • Excellent project management experience
  • Capable of working effectively with teams of varying sizes
  • Bachelors degree in relevant field, or equivalent combination of education, certification, and work experience
  • Experience in the marketing services technology or e-delivery preferred
  • Some variable data experience preferred
  • This position is in office, not hybrid or remote

.Benefits and Perks

  • Health insurance
  • Vacation
  • Paid holidays
  • Birthday PTO
  • 401k
  • Convenient to public transportation and interstate access

Access Control Level 2

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