Call Center Specialist II

3 weeks ago

Columbia, United States US Tech Solutions Full time

Job Title: Call Center Specialist II

Location: Columbia, SC 29229

Duration: 6+ months (Possible Contract to Hire)

Job Description:

Onsite Position only.

Manager will review resumes and select the candidates that will be invited to complete an onsite interview to be conducted at 4101 Percival Road location on Wednesday, 5/8 between 2-6pm.

Training - (Monday- Friday 8:00-4:30). After Training (Monday- Friday 9:30am-6:00pm; 10:30am-7:00pm or 11am-8pm). Schedules will be assigned based off business needs.

Need to have open availability between 8am-8pm,

No time can be missed during the training period. If candidates have identified time off needed, please don't submit them to the request.

Dress Code is Business Casual. Needed requirements/experience- call center, customer service, computer knowledge, Microsoft office, critical thinking skills. Must be able to quickly navigate computer systems and able to type minimum of 35-40 WPM.

All candidates selected will need to start on Tuesday, 5/28 or Monday, 6/3. Official start date is TBD.

Responsibilities:

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.

Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of coworkers.

Experience:

1 year of claims processing or customer service experience.

Skills:

Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion.

Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

Education:

High School Diploma OR Bachelor's Degree in lieu of work experience.

  • Call Center Specialist II

    1 month ago

    Columbia, United States US Tech Solutions, Inc. Full time

    Job Title: Call Center Specialist II Location: Columbia, SC 29229 Duration: 6+ months (Possible Contract to Hire) Job Description: · Onsite Position only. · Manager will review resumes and select the candidates that will be invited to complete an onsite interview to be conducted at 4101 Percival Road location on Wednesday, 5/8 between 2-6pm. ·...

  • Call Center Specialist II

    1 month ago

    West Columbia, United States US Tech Solutions Full time

    Job Title: Call Center Specialist II Location: Columbia, SC 29229 Duration: 6+ months (Possible Contract to Hire) Job Description: · Onsite Position only. · Manager will review resumes and select the candidates that will be invited to complete an onsite interview to be conducted at 4101 Percival Road location on Wednesday, 5/8 between 2-6pm. ·...

  • Call Center Specialist I

    1 week ago

    Columbia, United States State of South Carolina Full time

    Job Responsibilities The South Carolina Judicial Branch invites applications for Call Center Specialist I in Information Technology, Applications Support. The Call Center Specialist I is an entry level position in the SCJB Information Technology Call Center, that provides assistance to users of the statewide technology services developed by the Judicial...

  • Call Center Supervisor-telecommunictions

    3 hours ago

    Columbia, United States Johns Hopkins Howard County Medical Center Full time

    Join an amazing global healthcare organization! Johns Hopkins Howard County Medical Center is conveniently located in Columbia, MD and has free parking. Full time position, M-F 10am-7pm We offer a complete benefits package, including generous PTO and tuition reimbursement. General Position Summary This position reports directly to the Telecommunications...

  • Call Center Specialist

    1 month ago

    Columbia, United States US Tech Solutions, Inc. Full time

    Job Title: Call Center Specialist Work Location: Columbia SC 29203 Duration: 3+ Months (Possible Contract to Hire) Job Description: · Monday-Friday, 8:30am-5pm mandatory ot on occasion. contract to hire onsite position, with potential to work remotely must be a local candidate. · Will provide equipment manager will conduct onsite interviews This...

  • Call Center Specialist

    2 weeks ago

    Columbia, United States US Tech Solutions, Inc. Full time

    Job Title: Call Center Specialist Work Location: Columbia SC 29203 Duration: 3+ Months (Possible Contract to Hire) Job Description: · Monday-Friday, 8:30am-5pm mandatory ot on occasion. contract to hire onsite position, with potential to work remotely must be a local candidate. · Will provide equipment manager will conduct onsite interviews This...

  • Call Center Representative Rep II

    2 weeks ago

    Columbia, United States StorageMart Full time

    Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K. Responsible for handling inbound and outbound calls as trained and in a timely manner. As a sales representative, you will be...

  • Clinical Specialist II

    1 week ago

    West Columbia, United States Lexington Medical Center Full time

    Clinical Specialist II - ED and Urgent Care Center for Best Practice Full Time Day Shift 730-4 Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked in the state and in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the...

  • Call Center Specialist

    2 weeks ago

    West Columbia, United States US Tech Solutions Full time

    Job Title: Call Center Specialist Work Location: Columbia SC 29203 Duration: 3+ Months (Possible Contract to Hire) Job Description: · Monday-Friday, 8:30am-5pm mandatory ot on occasion. contract to hire onsite position, with potential to work remotely must be a local candidate. · Will provide equipment manager will conduct onsite interviews This...

  • Call Center Specialist

    1 week ago

    West Columbia, United States US Tech Solutions Full time

    Job Title: Call Center Specialist Work Location: Columbia SC 29203 Duration: 3+ Months (Possible Contract to Hire) Job Description: Monday-Friday, 8:30am-5pm mandatory ot on occasion. contract to hire onsite position, with potential to work remotely must be a local candidate. Will provide equipment manager will conduct onsite interviews This person...

  • Call Center Specialist

    1 week ago

    West Columbia, United States US Tech Solutions Full time

    Job Title: Call Center Specialist Work Location: Columbia SC 29203 Duration: 3+ Months (Possible Contract to Hire) Job Description: Monday-Friday, 8:30am-5pm mandatory ot on occasion. contract to hire onsite position, with potential to work remotely must be a local candidate. Will provide equipment manager will conduct onsite interviews This person...

  • Crisis Specialist II

    7 days ago

    Columbia, United States Burrell Behavioral Health Full time

    Job Description: Job Title: Crisis Specialist II Location: Columbia, MO Department: Crisis Services Employment Type: Full-time Shift: Monday - Friday Job Summary: Are you a passionate and dedicated Crisis Specialist looking to make a positive impact in the lives of individuals experiencing behavioral health crises? Do you want to work in a supportive...

  • Call Center Specialist I

    1 day ago

    Columbia, United States Maury Regional Health Full time

    Title:Call Center Specialist I - Information Technology Location:MRMC First Stop Urgent Care Basement Position Shift:Full-Time Position Summary:Responds to telephone calls and email requests for technical and applications supportDocuments and validates customer information and routes issues to the appropriate subject matter expertsRelies on instructions and...

  • Call Center Supervisor-Telecommunictions

    2 weeks ago

    Columbia, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization! Johns Hopkins Howard County Medical Center is conveniently located in Columbia, MD and has free parking. Full time position, M-F 10am-7pm We offer a complete benefits package, including generous PTO and tuition reimbursement. General Position Summary Has overall responsibility for the Telecommunications...

  • Call Center Supervisor-Telecommunictions

    2 weeks ago

    Columbia, South Carolina, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organizationJohns Hopkins Howard County Medical Center is conveniently located in Columbia, MD and has free parking.Full time position, M-F 10am-7pmWe offer a complete benefits package, including generous PTO and tuition reimbursement.General Position SummaryHas overall responsibility for the Telecommunications staff and the...

  • Call Center Representative

    1 month ago

    Columbia, United States The Adecco Group Full time

    Adecco is assisting their client with their search for Second Shift. Call Center Agents. Type: 40 hrs/wk. Contract. Start Date: Within the next few weeks. Location: Flexible / Not In Office. Pay: $15.00 to 15.00/hr. Important Shift Information: Call Center, Representative, Customer Service, Retail, Staffing, Information

  • Call Center Representative

    1 month ago

    Columbia, United States Maryland Primary Care Physicians Full time

    **Call Center Representative** Family Practice office in Columbia, MD has an opening for a Full-Time Call Center Representative. Must have experience working in a fast paced medical environment. Must have exceptional customer service skills, excellent communication skills to schedule appointments, attention to detail and possess a good work ethic....

  • Crime Gun Intelligence Specialist II

    1 week ago

    Columbia, South Carolina, United States Amentum Full time

    Amentum is seeking a Crime Gun Intelligence Specialist (CGIS) Level II Specialist to support active contracts in Columbia, SC. The position may require limited CONUS travel.Description: The CGI Level II Specialist assists in the entry of evidence, quality control, site management, data analysis, and summarizing reports through ATF's National Integrated...

  • Call Center Rep.

    2 months ago

    Columbia, United States IMKO Full time

    Job DescriptionJob DescriptionNot remote!!!!!!!!!Do you have a passion for customer service yet want to be away from the public? Let the phone work for you. We have call center positions in Columbia MO. If you like helping people, this is the opportunity for you!Pay: Start at $14/hr.Shift: 7am-4pm, Monday to Friday!Each CSR will train for around 8 -12 weeks...

  • Customer Service/Call Center

    4 weeks ago

    Columbia, United States Kelly Services, Inc. Full time

    We get it: job searching takes time and attention. At Kelly, were here to make it a whole lot easier for you. Were seeking a Customer Service/ Call Center Representative to work at a premier client in Columbia, SC. This opportunity could be the on Customer Service, Call Center, Retail, Staffing, Customer