Call Center Specialist

3 weeks ago

Columbia, United States US Tech Solutions, Inc. Full time

Job Title: Call Center Specialist

Work Location: Columbia SC 29203

Duration: 3+ Months (Possible Contract to Hire)


Job Description:

· Monday-Friday, 8:30am-5pm mandatory ot on occasion. contract to hire onsite position, with potential to work remotely must be a local candidate.

· Will provide equipment manager will conduct onsite interviews This person will be interacting directly with Medical Directors and will need a high level of professionalism.

· We are looking for individuals who can meet the following: Exceptional multitasking and organizational skills. Strong critical thinking and problem-solving abilities.

· Excellent communication and interpersonal skills. o Ability to work independently and as a part of a team

Responsibilities:

· Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

· Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries.

· Handles situations which may require adaptation of response or extensive research.

· Maintain all departmental productivity, quality and timeliness standards.

· Initiate corrective actions, process adjustments, or perform other research to resolve inquiries.

· Evaluate inquiries to identify underlying causes and implement actions to prevent future issues.

· Coordinate with other departments to resolve problems.

· Provide feedback to management regarding customer issues.

· Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.

· Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.

· Assist with the training of new employees and cross training of coworkers.

Experience:

· 2 Years Customer service or claims processing experience

Skills:

· Strong oral and written communication skills. Proficient in spelling, punctuation, and grammar. Strong organizational, analytical, and customer service skills. Ability to handle high stress situations. Basic business math proficiency. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.

Education:

· High School Diploma or equivalent



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