Call Center Operator

4 weeks ago

Hartford, United States Trinity Health Full time

Employment Type:

Part time

Shift:

Evening Shift

Description:

Come join the Food & Nutrition team at Saint Mary’s Hospital, part of Trinity Health Of New England We are a member of the nationwide Trinity Health family, bringing compassionate care to our communities.

What you will do:

This person is responsible for relaying incoming and outgoing telephone calls and operates public address system as requested. Identifies and responds to “code” situations. Provides routine approved patient information to callers and refers other inquiries to supervisor.

Minimum Qualifications :

  • High School Diploma or Equivalent

  • One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.

  • Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.

  • Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.

  • Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.

Position Highlights and Benefits

  • Part-Time- 22 Hours - Evening Shift

  • Our Mission and Core Values

  • Great Benefits and Health Insurance Coverage - Starting Day 1

  • Career growth and advancement potential

  • Award-winning Patient Access Department

Ministry/Facility Information

Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

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