IT Service Manager

5 days ago

Flint, United States Financial Plus Credit Union Full time

Job Type

Full-time

Description

Job Title: Service Manager

Department: Information Technology

Reports to: Director of IT

Hours per Week: Salary Exempt

Company Summary

Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.'

At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact.

Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals.

Position Summary

The Service Manager assists in managing the company's Information Group operations, ensuring the department provides an efficient and effective technical support service.

Essential Function & Primary Responsibilities

Aids in the Credit Union's technology initiatives and operations including information security and staffing. Responsible for information system security, support, backup, testing and reliability. Establishes overall strategy for design, installation and operations for software/hardware integration, system architecture, data networks and intra/internet interface. As a member of the management team recommends information technology strategies and plans for the Credit Union. This includes, but is not limited to:

  • Hire and train staff
  • Schedules, organizes, and assigns projects to members of the Services team
  • Conducts performance evaluations that are timely and constructive
  • Handles discipline and termination of employees as needed and in accordance with company policy
  • Assigns duties and examines work for exactness, neatness, and conformance with policies and procedures, as established by the Board of Directors and senior management for the Services department
  • Leads development and implementation processes for the organization's Services systems and department
  • Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss
  • Establishes efficiency and efficacy standards, providing recommendations for improvement of Services infrastructure
  • Analyzes Services infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs
  • Keeps abreast of developments in the technological and management sectors
  • Attends workshops and scheduling refresher courses, as required
  • Facilitates security audits or investigations
  • Manages budget and works with the Director of IT and Senior Leadership to remain under budget
  • Develops and maintains relationships with external Service Manage vendors and service providers.
  • Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations
  • Performs other duties as assigned
Requirements

Education & Qualifications
  • Bachelor's degree in computer science required; master's degree or MBA preferred
  • 1-3 years of Management
  • Excellent interpersonal skills
  • Ability to predict potential user and software issues
  • Organizational skills and attention to detail
Skills and Abilities
  • Have working knowledge of computer hardware and software and working knowledge of Windows server OS. A working knowledge of object-oriented programming and security principles applicable to the Internet and web-based applications is also required
  • Financial Institution as well as Windows and project management experience preferred
  • Very good verbal and written communication skills
  • Proficient in Microsoft Office Suite or related software
  • Excellent interpersonal skills
  • Presents a positive and professional image to members through effective and courteous verbal and written communications
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation
  • Ability to apply logical thinking to define problems, collect data, establish facts, and draw conclusions
  • Ability to predict potential user and software issues
  • Organizational skills and attention to detail
Certifications, Licenses
  • Must be bondable
  • Internal annual compliance testing required
Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Sedentary work; sitting most of the time. Exerts up to 50+ pounds of force occasionally
  • The noise level in the work environment is professional and typically moderate

This job Description is not a complete statement of all duties and responsibilities comprising this position.

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