Level 3 UNIX Systems Administrator and troubleshooter

3 weeks ago

Jacksonville, United States eTeam Full time

Roles n Responsibilities :-

You will be part of a team of Subject Matter Experts (SMEs) who will provide fast diagnosis and service recovery during high severity managed incidents, and follow up with the most robust problem management possible. This team will be on hand to bring immediate expert assistance to the Major Incident Management team (MIM), such that they can work alongside the support staff from either DB teams or external service providers and assist with problem diagnosis and resolution.

  • Rapid response to incidents, providing dedicated support to all Change the Bank and Run the Bank activities for Global Unix infrastructure.
  • Advanced system tunings to application specific requirements. Systems standardization and automation.
  • Keeping the Unix environment compliant with the technology roadmap, such as OS & hardware upgrades, 3rd party software upgrades, etc...
  • Working closely with UNIX engineering and third party vendors.
  • Interface with IT and business clients at all levels of the organization
  • Be part of our follow the sun model (including weekend escalation support): Global Unix team provides round the clock coverage. Some out of hours and weekend work will be required to comply with applicable change windows.
  • As a senior member of the team you will have a key relationship with our Major Incident Management team, representing us in the Banks Command Centre
  • You will be a lead resource and point of escalation for junior members of the team and be expected to provide guidance, both technical and managerial, to those team members
  • Major Incident Management, along with peer infrastructure support teams such as database, storage or windows support groups will look to you for assistance and collaboration when dealing with issues or initiative that cross disciplines.
Skills required :-
  • 10+ years of experience with Linux (SLES, OEL or RHEL) and UNIX (Solaris and AIX) in system administration: upgrades, patching and configuration management, performance management, troubleshooting, analysis and capacity planning.
  • 10 years of experience with Client products (VCS and Volume management) on Solaris and LINUX
  • Experience of working with EClient and equivalent enterprise storage products
  • Strong skills in TCP/IP Networking & advanced systems tuning, network topology and firewalled environments.
  • Experience installing layered products in a timely fashion, analyzing & troubleshooting complex systems and familiarity with ITSM procedures.
  • Experience in Ansible and Shell scripting writing scripts to automate various tasks.


Skills That Will Help You Excel
  • Bachelors degree in science or related field or equivalent education
  • Knowledge of physical infrastructure and hardware such as Client ProLiant and Oracle/Sun M series and other SPARC servers.
  • Knowledge of the ITIL framework, including foundation certification
  • You will need to be comfortable dealing with ambiguity.
  • You will need good problem solving skills with ability to work in a highly pressurized multitask environment

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