Front Desk Coordinator

2 weeks ago

Albuquerque, United States Albuquerque Health Care for the Homeless Full time

Since 1985, Albuquerque Health Care for the Homeless (AHCH) has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness. Our vision is to live in a world that is just and without homelessness. We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage.

We are looking for an upbeat, motivated individual with exceptional customer service skills to provide leadership and oversight of our Front Desk Reception staff. We are a busy cross-disciplinary clinic of medical, dental, psychiatric, and behavioral health providers that takes an integrative, team-based approach to client/patient care. We are seeking someone who is a team player, has great attention to detail, and loves to lead If this sounds like you, please apply

Duties and Responsibilities:

  • Supervise and coordinate the workflow of the Front Desk Receptionists in support of Behavioral Health, Dental, Medical, and Psych.
  • Documentation and training for front desk staff including intakes, electronic heath record (EHR) workflows, customer service, and organizational policies/procedures/protocols.
  • Performance review, coaching, and professional development of the front desk staff.
  • Function as member of the leadership team for organizational health operations and assist in implementing administrative functions.
  • Ensure quality & compliance (including HIPAA) of all front desk related activities
  • Ensure that all provider schedules are updated and accurate.
  • Assist, track, and support motel voucher distribution for primary care services.
  • Work in an integrated manner with all AHCH departments to ensure access to wrap-around services for AHCH clients.
Minimum Qualifications:
  • Demonstrated exceptional customer service skills and ability to coach staff in those skills
  • Ability to thrive in a complex non-profit healthcare setting
  • Ability to work with peers to lead change, high performance, and innovation
  • Must have ability to analyze data and effectively communicate impact of data to AHCH leadership and staff
  • High level of organization, attention to detail, and adherence to deadlines
  • Ability to work in an integrated manner with all levels of organizational staff
  • Ability to be flexible in a fast-paced environment
  • High school diploma or equivalent
  • 3 years of experience in an administrative/front desk role in a medical, dental, or behavioral health setting
Preferred Qualifications:
  • Previous experience working with EHR/EMR
  • Previous experience working with under-served populations and/or those with SMI/CMI and/or substance abuse disorder
  • Bilingual- Spanish/English
  • Bachelor's degree in Health Care Administration, Business, or other relevant degree
  • 1 year of experience in an administrative leadership/management role in a medical, dental, or behavioral health setting
Bilingual or Spanish speaking, People of Color, LGBTQIA+, veterans, persons with disabilities, and women encouraged to apply.

Albuquerque Health Care for the Homeless is an equal opportunity / affirmative action employer. We comply with State and Federal employment practice laws prohibiting discrimination on the basis of an applicant's age, race, ethnicity, creed, national origin, religion, veteran status, gender identity, disability, or sexual orientation.

All benefits start the month after you begin work:
  • Low cost medical, vision, and dental insurance with health club membership
  • Life insurance and Accidental Death and Dismemberment fully paid for by organization
  • Long Term Disability fully paid for by organization
  • Paid Time Off - 24 days in first year of employment
  • Catastrophic Sick Time accrual
  • 7 Paid holidays
  • Health Care and Dependent Care Flexible Spending Accounts
  • 401k with employer match
  • Student loan forgiveness eligible

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