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Quality Assurance Team Lead

4 months ago

Albany, United States WebstaurantStore Full time

Looking for a career change? Do you want to be a part of an engaging and healthy workplace culture based upon shared Core Values and professional development? Do you want to work for a rapidly growing industry leader? If so, join our team at WebstaurantStore located in the Good Life City of Albany, GA

At our Albany, GA facility, we pride ourselves on maintaining a positive, fun and productive workplace culture based upon our Core Values: Embracing an Entrepreneurial Spirit, Possessing a Passion for Excellence and Doing the Right Thing. We highly value our employees and to show appreciation, we also offer several events and opportunities for our team members each year including but not limited to monthly appreciation lunches, employee recognition awards, team-building activities and more We also focus heavily on the development of our team members at every level through various avenues such as training classes, developmental workshops, internal growth opportunities and specialized leadership training programs.

We offer competitive compensation and a comprehensive benefits package including paid time off, a competitive medical/dental insurance package, 401K match, and wellness programs. We also offer several perks such as a gym membership reimbursement, warehouse-wide team building activities, opportunities for bonuses, and much more

The Quality Assurance Team Lead is responsible for performing and maintaining the following tasks:

  • Leading 1st, 2nd and 4th shift Outbound and Inbound QA teams
  • Monitoring grounds QAs in packing, consolidation, and packer training.
  • Monitoring the Put away bin, researching and resolving issues, and logging/reporting errors to the QA Manager
  • Monitoring Consumables and their processes
  • Monitoring the workflow of the inbound QAs with a focus on ensuring accuracy during check in and put away.
  • Communicating errors to the appropriate managers and driving process changes to improve accuracy in all phases of warehouse operations.
  • Ensuring that outbound QA's Identify missing or incorrectly pulled items while auditing orders.
  • Reporting and correcting all serial number issues before authorizing bill out of a serialized item.
  • Continuous training of current and new employees.
  • Always uphold the standards and ethics of WebstaurantStore.
  • Assist Manager with employee performance reviews.
  • Assist Manager with employee meetings and issues as they arise.
  • Miscellaneous job-related tasks as assigned by management.
Skills/Abilities:
  • Must be able to push and pull up to 150lbs
  • Must be able to lift and carry up to 75lbs
  • Must be able to constantly bend, reach, climb, squat, and stand throughout the shift
  • Must be comfortable operating a computer
  • Must be able to operate warehouse equipment including but not limited to an order picker forklift
  • Have exceptional critical thinking and problem-solving skills
  • Can accurately analyze large amounts of data
  • Display superior attention to detail
  • Possess strong time management and organizational skills
  • Must be flexible and willing to adapt to a dynamic environment
  • Demonstrate solid written and verbal skills
  • Demonstrate proficiency with Microsoft Office Suite/Google suite
  • The QA team lead is responsible for maintaining and ensuring accuracy of inbound freight and grounds orders. This entails utilizing orders and ensuring any deficiencies are corrected before authorizing shipment and monitoring the QA dock data and reserve bin to measure the accuracy of the receiving department. Moreover, the QA Team Lead is responsible for reporting all errors through the appropriate channels to hold associates to company defined accuracy metrics. The QA Team Lead should have knowledge of product information, receiving procedures, grounds and packing procedures and maintain a strong attention to detail and accuracy. He or she will maintain a good safety rating and be always held to the highest company standards.
EDUCATION and/or EXPERIENCE
  • 1 year minimum experience in leadership role
  • Experience working in a distribution environment preferred
KNOWLEDGE, SKILLS, & ABILITIES
  • Strong Leadership Skills required
  • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
  • Strong analytical and problem-solving skills required
  • Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
  • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
  • Customer service-oriented attitude with a demonstrated desire to exceed expectations
PHYSICAL DEMANDS
  • Work is performed while standing and/or walking, up to and including 12 hours/day
  • Requires the ability to communicate effectively using speech, vision, and hearing
  • Requires the regular use of hands for simple grasping and fine manipulations
  • Requires regular bending, squatting, crawling, climbing, and reaching
  • Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.


WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.