Medical Office Rep Float
4 days ago
Position Summary:
The Medical Office Representative I Float position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors by offering customer service communications and appropriate distribution of phone calls and messages. The Medical Office Representative I Float will be assigned to various clinic locations per business need. The Medical Office Representative I Float may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Medical Office Representative I Float may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals bench marks and quality patient care initiatives per departmental guidelines.
QualificationsMinimum Qualifications:
High School diploma or equivalent
Excellent interpersonal organizational and customer service skills are essential
Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment
Preferred Qualifications:
Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
Familiarity with an electronic practice management system is preferred
Experience with multi-line phones/ACD phones
Medical terminology preferred
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