Technical Support Analyst

2 weeks ago


Lisle, United States ZipRecruiter Full time

Job DescriptionJob Description

Position Summary

Agilant Solutions is looking for a technical support analyst to support our retail SMB clients

As a Technical Support Analyst, you will provide support to retail customers and business users to make Agilant Solutions an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success.

Agilant Solutions is an excellent place to collaborate in a fast-paced environment.

Job Requirements

·         Previous experience working in a call center or help desk environment

·         Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)

·         Excellent communication and customer service skills

·         Knowledge of Windows and Office 365

·         Managing several priorities in an ever-changing environment

·         Plan, develop, and implement training on products and sales techniques

·         Strong verbal, written, and presentation skills

·         Reliable transportation to the office on weekdays

·         Any certifications such as A+ or MTA

Skills

·         Must be organized and self-motivated

·         High energy personality

·         Ability to motivate team members to meet or exceed expectations through positive reinforcement

·         Goal oriented

Certifications/Qualifications (all , but not required)

  • CompTIA suite certificate (Comptia A+, Network + etc)
  • Microsoft office experience  
  • Any other type of IT certifications welcomed 
  • Familiarity with IT infrastructures (servers, networking, etc)
  • Command line experience 

Responsibilities

·         Responsible for maintaining a professional relationship with clients

·         Proprietary troubleshooting techniques to resolve a customer’s technical issues

·         Deliver service and support to end-users via phone

·         Documenting call history for service events

·         Have a working knowledge of client processes

Compensation

·         Competitive compensation

·         Paid time off

·         Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)

·         Paid training and advancement opportunities

Equal Opportunity

Agilant Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon , , , , (including , childbirth, or related medical conditions), , , expression, , status as a protected veteran, status as an individual with a , or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.

Company DescriptionAgilant Solutions, Inc. (www.goagilant.com) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.Company DescriptionAgilant Solutions, Inc. (www.goagilant.com) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.



  • Lisle, United States AGILANT SOLUTIONS INC. Full time

    Job DescriptionJob DescriptionPosition SummaryAgilant Solutions is looking for a technical support analyst to support our retail SMB clientsAs a Technical Support Analyst, you will provide support to retail customers and business users to make Agilant Solutions an industry leader. Your excellent knowledge of troubleshooting and customer service skills will...


  • Lisle, Illinois, United States AGILANT SOLUTIONS INC. Full time

    About the RoleWe are seeking a highly skilled Technical Support Analyst to join our team at Agilant Solutions Inc. This role involves providing exceptional customer service and technical support to our retail SMB clients.As a Technical Support Analyst, you will be responsible for resolving complex technical issues through proprietary troubleshooting...


  • Lisle, Illinois, United States AGILANT SOLUTIONS INC. Full time

    At Agilant Solutions Inc., we are seeking a skilled Technical Support Specialist to join our team. This role is perfect for individuals who enjoy problem-solving and providing top-notch customer service.The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.Job DescriptionWe are looking for a motivated and...


  • Lisle, Illinois, United States AGILANT SOLUTIONS INC. Full time

    Job DescriptionIn this role, you will provide support to retail customers and business users to make Agilant Solutions an industry leader.You will be responsible for maintaining a professional relationship with clients, using proprietary troubleshooting techniques to resolve technical issues, and documenting call history for service events.A competitive...


  • Lisle, Illinois, United States International UTC of Columbus Full time

    **Sustainable Mobility Through Data Excellence**We are seeking a Technical Data Operations Manager to join our team and help us achieve our mission of sustainable mobility. In this role, you will design, develop, and optimize data pipelines, storage, and compute components using Azure Services to drive innovation and growth.Your responsibilities will...


  • Lisle, Illinois, United States AGILANT SOLUTIONS INC. Full time

    Agilant Solutions Inc. is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on qualifications, merit, and business need.We are committed to making our clients excel by leveraging our extensive industry experience and IT best-practices.The estimated salary for this position is $58,000 - $68,000 per year, depending...


  • Lisle, Illinois, United States ZipRecruiter Full time

    We are seeking a Customer Service Representative - IT Support to join our team at Agilant Solutions. As a Technical Support Analyst, you will be responsible for providing technical support to our retail SMB clients and maintaining a professional relationship with them. Your excellent knowledge of troubleshooting and customer service skills will bring you...


  • Lisle, Illinois, United States Damco Solutions Full time

    About the RoleDamco Solutions is excited to announce an opportunity for a Business Data Insights Analyst to join our dynamic team. As a key member of our data analytics group, you will play a critical role in driving business decisions through data-driven insights.Key ResponsibilitiesDevelop and implement data-driven strategies to improve business processes...


  • Lisle, United States Planet Technology Full time

    Job Description Planet Technology’s direct end-user client is looking for a ServiceNow Lead/Senior Business Analyst/Architect to join them on a full-time, permanent, salaried basis in Lisle, IL area. Must be on site three days a week in a hybrid and remote environment.Support and assist with executing an IT strategy to drive adoption of ITSM and ITOM best...


  • Lisle, Illinois, United States ZipRecruiter Full time

    At Agilant Solutions, we are committed to making our clients excel by leveraging our extensive industry experience and IT best-practices. As a Technical Solutions Associate, you will play a crucial role in providing technical support to our retail SMB clients and helping them achieve their goals.**Job Description:**The successful candidate will provide...


  • Lisle, United States Diverse Lynx Full time

    Business Analyst with automotive domain Lisle, IL Full time Work with the Project Management and other stakeholders to identify risks, issues and potential solutions. Be the Subject Matter Expert for the development team. Contribute to the account, unit and organization processes and knowledge. Automotive Domain (Must) Diverse Lynx LLC is an Equal...


  • Lisle, Illinois, United States International UTC of Columbus Full time

    About the Role">As a Technical Specialist at International, you will be part of a dynamic team responsible for designing and developing innovative bus body systems and school bus manufacturing solutions. You will work closely with cross-functional teams to ensure seamless execution of projects and deliverables.">Key Responsibilities:">">Design and develop...


  • Lisle, Illinois, United States Aspen Technical Staffing Full time

    Are you a seasoned Construction Coordinator looking for a new challenge? Aspen Technical Staffing has an exciting opportunity for a detail-oriented and organized individual to join our team in Lisle, IL. This role offers a competitive salary of $85,000 - $105,000 per year.About the Role:We are seeking a reliable and creative team player to support our...

  • Electrical Engineer

    11 hours ago


    Lisle, United States Aspen Technical Staffing Full time

    Electrical Engineer LOCATION: LISLE, IL Type: Full-Time Job Description: Detail-oriented, reliable, creative team player to focus on field evaluations of new and existing electrical power distribution systems. Analyze, calculate, and design for new or rehabilitated infrastructure. Job Duties/Responsibilities: • Focus on-field evaluations of...

  • Technical Specialist

    1 month ago


    Lisle, United States GAI Consultants Inc. Full time

    DescriptionGAI Consultants is currently seeking a Technical Specialist (Electrical Engineer) to work in the Power Delivery Substation Department in our Lisle, IL, Homestead, PA or Overland Park, KS office. It would be beneficial for the successful candidate to have familiarity with substation design and relevant engineering internship or co-op work...

  • Project Manager

    2 weeks ago


    Lisle, Illinois, United States Aspen Technical Staffing Full time

    Aspen Technical Staffing is seeking a highly skilled Project Manager to join our team in Lisle, IL. This exciting opportunity offers a competitive salary of $95,000 - $115,000 per year.About the Role:We are looking for a detail-oriented and creative team player to assist in managing multiple projects in the oil and gas, petrochemical, and specialty chemical...


  • Lisle, United States Ageatia Global Solutions Full time

    *MUST HAVES:-Strong computer skills(MS Outlook, teams, ECT.)(Proficient at typing and navigating various computer programs) -Excellent written and verbal communication (Will need to report out on high visibility repairs) -Basic automotive or truck technical knowledge (intermediate would be ideal) (Parts catalog / ordering experience is a plus) -Ability to...


  • Lisle, Illinois, United States Molex Full time

    Job OverviewMolex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. We are seeking a skilled Global Technical Lead to join our team.The successful candidate will lead highly motivated, world-wide, cross functional...


  • Lisle, United States Aspen Technical Staffing Full time

    Licensed Structural Engineer Job Description: Detail-oriented, reliable, creative team leader of field evaluations of industrial structures. Lead analysis, root cause evaluation, analytical modeling, calculations, and rehabilitation/replacement plans & specifications. Client interface, proposal/estimate development. Job Duties/Responsibilities: •...

  • Technical Lead

    2 weeks ago


    Lisle, Illinois, United States International UTC of Columbus Full time

    International Motors Job OpportunityWe are seeking a highly skilled Mechanical Engineer to join our team as a Fastener Engineering Liaison - Product Development. This role requires strong technical expertise, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.The ideal candidate will have experience with...