Technical Support Specialist
1 week ago
We are seeking a highly skilled Technical Support Analyst to join our team at Agilant Solutions Inc. This role involves providing exceptional customer service and technical support to our retail SMB clients.
As a Technical Support Analyst, you will be responsible for resolving complex technical issues through proprietary troubleshooting techniques and delivering top-notch service to end-users via phone.
The ideal candidate will have excellent communication and customer service skills, with experience working in a call center or help desk environment. Knowledge of Windows and Office 365 is also required.
This is an excellent opportunity to join a fast-paced environment and collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences.
Key Responsibilities:
- Maintain professional relationships with clients
- Resolve technical issues through proprietary troubleshooting techniques
- Deliver service and support to end-users via phone
- Document call history for service events
Benefits:
- Competitive compensation: $45,000 - $65,000 per year
- Paid time off
- Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
- Paid training and advancement opportunities
Company Description:
Agilant Solutions Inc. is a leading provider of digital transformation and enterprise managed services. We empower our clients to become heroes in responding to competitive and business needs.
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