Complaint Management Specialist 2

3 days ago


Sparks Glencoe, United States JobRialto Full time
Job Summary:

The primary responsibilities for this role are:

Ensures compliance with all BD policies and procedures.

Routing the calls to appropriate departments for further assistance.

In the event multiple departments are involved, take on the task to resolve then call back the customer.

Make Outbound calls to various customers to verify if field action notifications have been received.

Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices.

Maintain detail records of outbound calls such as representative names, titles, disposition of any products.

Raise any escalated concerns to the next level of management.

May perform other duties as required.

Education and Experience:

Associate degree preferred.

High school degree required.

Knowledge and Skills:

Knowledge:

Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred

Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred.

Skills:

Proficiency in Microsoft Office, specifically Word and Excel

Strong Verbal Communication skills

Self-Motivated.

Can work with minimal supervision.

Education: High School

Additional client information:

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