Mail Banking Representative I
3 weeks ago
Mail Banking Representative 1
Regular Full Time Clerical
Cortlandt Street, New York, NY, US
Salary: $16.10 - $25.27 hourly
About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people
Overview: The Mail Banking Representative I is responsible for assisting in the daily operations of the department; focusing on member service standards, meeting organizational goals, and maintaining positive and professional relationships with members, peers, staff, and vendors. The department functions consists of all aspects of deposit processing; Remote Deposit Capture (RDC) processing and mail-in banking. Working closely with the Supervisor and Senior Mail Banking Representative on deposit related matters and assisting with member related inquires.
Responsibilities:
Specific duties include, but are not limited to, the following:
- Process and verify all incoming transactions via RDC, deposits by mail and interoffice channels.
- Review and process digital mail daily utilizing Iron Mountain & ClearingWorks.
- Issue stop payment requests and replacement instruments as needed.
- Process all journal entries from the FCI department for applicable account transaction(s).
- Administer requests to close accounts from FCI/BSA due to expulsion investigations.
- Process all journal entries for RDC including duplicate review, missing posts and unsuccessful voids.
- Process internal transactions requests including but not limited to: Touch Tone Teller, Online Banking, IRA distributions, and requests from the Collections department.
- Maintain daily detail related activity report while ensuring productivity standards are met.
- Maintain manual and electronic transaction records and files.
- Assist in complying with record retention policy, through working knowledge of Record Retention regulations.
- Respond to member inquiries or refer to appropriate service area.
- Participate in assigned meetings, events, and training as required.
- Administer the receipt and processing of account transactions received through online systems (RDC).
- Research and resolve any member disputes related to RDC and mail-in deposits.
- Preparing and sending correspondence for adjustments and Notice of Holds (NOH).
- Assist other units and departments with processing as requested by management.
- Advise Management of any potential legal issues or credit union risk exposure.
- Maintain sensitive and confidential information; exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations.
- Perform other related duties as requested and special projects as assigned.
- College degree required or equivalent work experience.
- Minimum two years of relevant work experience with a financial institution.
- Working knowledge of retail banking practices, rules, and regulations.
- Overtime as required.
- Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
- Technologically proficient.
Why you'll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following:
Results - You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.
Agility - You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.
Integrity - You'll act professionally and positively. Build trust, be upfront and communicate thoroughly.
Teamwork - You'll work to achieve common goals as part of ONE TEAM.
Ownership - You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
Belonging - You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.
Municipal Credit Union (MCU) is an Equal Opportunity Employer.
Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary: $16.10 - $25.27 hourly
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