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Registration Coordinator Dental

4 months ago

Minneapolis, United States Native American Community Clinic Full time
Job Summary:

The Native American Community Clinic (NACC) is seeking a Registration Coordinaor to join our team and lead our growing dental department. The right candidate will be committed to delivering high-quality, culturally competent dental care that makes a meaningful and measurable difference in addressing oral health disparities within the community we serve. In this role, you will play a pivotal role in maximizing NACC's impact on oral health through leadership, program development, and patient care.

Core duties and responsibilities include the following. Other duties may be assigned.
  • Coordinates with Dental Manager and dental faculty to ensure patient flow is appropriate for optimal clinic efficiency.
  • Covers the dental front desk, answers phone calls, registers, and rooms patients at the direction of the Dental Clinic Manger.
  • Assists with various administrative functions, as appropriate and as time permits.
  • Performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
  • Participates in office meetings and morning huddles.
  • Performs other related duties as assigned by management.
    • Performs all functions in a professional manner to register incoming patients; including scheduled appointments, same day appointments and walk-ins. Requests co-pays when appropriate; maintains cash receipts.
    • Scheduling appointments by phone as well as in-person, and handling general inquiries and transferring calls to the appropriate staff. Maintains current demographic and billing information in the computer records.
    • Manages the flow of the lobby, including directing incoming deliveries, checking patients in, placing appointment reminder calls, managing waiting list and filling failed appointments (e.g., walk-ins, crisis appointments).
    • Monitors the waiting room for patient flow and safety; notifies appropriate staff if any hazards, spills, or other concerns are present; understands emergency procedures.
    • Prepares charge tickets, verifies insurance 2 day prior to visit on all patients and at each same day visit.
    • Participates in Performance Improvement activities as requested.
    • Scans and indexes patient registration, insurance and consent documents into document management system.
    • Maintains the medical/dental records in the including accurately filing documents, managing requests and releasing information, accurately routing and uploading faxes and records into the Electronic Medical Record (EMR) and Electronic Dental Record (EDR) systems.
    • Cross-trains with all NACC program front desks in order to offer relief coverage as needed, including participation in a Saturday rotation.
    • Performs other duties as assigned by Manager.
Qualifications:
  • Education and/or experience: High School Diploma or GED. Passion for oral and community health; at least 1 year of job experience in a support, clinic or customer service role or an equivalent combination of education and experience.
    • Education and/or experience: High school diploma or general education degree (GED) and one to three months related experience and/or training; or equivalent combination of education and experience.
    • Certificates, licenses and registrations required: Proof of current COVID-19 vaccination.
    • Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook) and Medical/Dental Health Information Software.