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Advanced Medical Support Assistant

2 months ago

Buffalo, United States VETERANS HEALTH ADMINISTRATION Full time
Summary

NOTE: This is an OPEN CONTINUOUS announcement. Applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.

Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
Experience: Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education: One year above high school OR, Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
Grade Determinations: GS-06 Requirements Experience
One year of experience equivalent to the [GS-5] grade level and Demonstrated Knowledge, Skills, and Abilities
Candidates must demonstrate [all of] the KSAs below: Ability to collaborate [and] communicate [with a wide range of medical clinicians across multiple disciplines (e.g
medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.] Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, [with internal and external customers]
This may include preparing reports in various formats and presenting data to various organizational levels, [as well as resolving patient concerns]
Advanced knowledge of the technical health care process [(including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] as it relates to access to care
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
References: VA Handbook 5005/117; Part II; Appendix G45
The full performance level of this vacancy is GS-05
This position is above the full performance level
Physical Requirements: See VA Directive and Handbook 5019
The work is primarily sedentary
Physical demands do not exceed those of a typical office setting
There may be some walking, standing twisting, turning, sitting, pushing, bending, frequent keyboard usage, and carrying of light items
Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset
In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern.
Duties "The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
Recommends changes to existing clinic procedures based on current administrative guidelines.
Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
Coordinates with the patient care team to review clinic [appointment availability] (utilization) to ensure that clinic [schedules are] closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.
Work Schedule: Full time; Work Schedule to be discussed with supervisor.
NOTE: Evenings, weekends and holidays may be required.
Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: PD000000 Recruitment Incentives: Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required NOTE: This is an OPEN CONTINUOUS announcement.
Applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available."

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