PMRS - SME1 A4 SC1 (Client Support Specialist)

3 weeks ago

Harrisburg, United States InfoPeople Full time
Position Purpose:
This position will be responsible for assisting Relationship Managers with supporting the overall business relationship with each assigned existing and potential municipality and/or member. This position will assist in the management and coordination of current and new business development, pension plan contract management, client satisfaction, and dispute resolution.
Description of Duties:
Assists with the maintenance of client paperwork, files, records, and documentation accurately and in compliance with standards and best practices.
Assists in coordinating client meetings, appointments, and follow-up as required. Helps prepare and distribute meeting agendas, minutes, and action items.
Acts as a point of contact for municipalities and/or members, assists with handling inquiries and resolving issues promptly, accurately, and professionally.
Contributes to the preparation of client communications, reports, and presentations as needed.
Collaborates with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to ensure municipalities and/or members receive exceptional service and support.
Collaborates closely with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to prepare various operational and activity reports. This entails the preparation of said reports in final and/or draft form and often requires the gathering of statistical or other information.
Compiles and analyzes data to identify trends, opportunities, and areas for improvement.
Assists in preparing regular and ad-hoc reports for municipalities, members, and internal stakeholders. Collaborates with the team to develop insights and recommendations based on data analysis.
Maintains knowledge of PMRS' base plan documents associated with defined benefit and cash balance plans as well as a working understanding of plan-specific adoption agreements that set forth specific provisions of each pension plan under management. Understands relevant functional and legal differences among IRS qualified retirement plans eligible for local government use, the key employer fiduciary obligations and plan administration responsibilities associated with PMRS-administered pension plans, and the specific information contained in PMRS' member-related statements and calculations.
Ensures compliance with regulatory requirements and internal policies related to pension administration. Assists in conducting risk assessments, audits, and compliance reviews.
Collaborates with the team to implement risk mitigation strategies and control measures.
Participates in training sessions and workshops to enhance knowledge of pension administration services.
Assists in onboarding new team members and provides ongoing support and guidance. Contributes to the development of training materials and resources for internal use.
Participates in special projects as assigned by the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff.
Represents the Pennsylvania Municipal Retirement System in meetings and performs and/or coordinates various administrative functions and other related duties as assigned.
Decision Making Responsibilities:
This position is expected to work with a high degree of independence with supervision being general in nature with work being reviewed for results. Assignments are provided by, but not limited to: the Chief Programs Officer, Director of Client Relations, Relationship Managers, and other professional staff as appropriate. Work is reviewed prior to assignment and upon completion with discussions of important issues or unique circumstances as required. Long-term projects are assigned in the form of goals, expected outcomes, and timeframes, allowing the incumbent to determine the best course of action(s) to achieve the desired outcome. Consultation is expected with management when situations have unusually broad implications, are of a sensitive nature, or have a significant impact.
Essential Functions:
  1. Communicates effectively, both orally and in writing
  2. Interprets applicable policies and procedures
  3. Organizes, prioritizes, and monitors work assignments
  4. Develops and finalizes correspondence, presentations, contracts, and reports
  5. Establishes and maintains effective working relationships
  6. Understands pension administration concepts and practices
  7. Applies legislative and policy requirements
  8. Diagnoses and troubleshoots problems
  9. Uses personal computer, associated software, and standard office equipment
  10. Logs and tracks correspondence and client communication

  • Client Support Specialist

    3 weeks ago

    Harrisburg, United States ATC Full time

    FYI PMRS seeks two Client Support Specialists with 1-3 years of relevant experience. Work is 40 hours per week and an hybrid schedule (2 days in office (1721 North Front Street, Harrisburg, PA 17102), 3 days remote). PMRS intends to renew for a year beginning 1/1/25.Initial interview is virtual via Teams and follow up is on site.Position Purpose:This...

  • Client Support Specialist

    3 weeks ago

    Harrisburg, United States ATC, Inc. Full time

    FYI PMRS seeks two Client Support Specialists with 1-3 years of relevant experience. Work is 40 hours per week and an hybrid schedule (2 days in office (1721 North Front Street, Harrisburg, PA 17102), 3 days remote). PMRS intends to renew for a year beginning 1/1/25. Initial interview is virtual via Teams and follow up is on site. Position Purpose: This...

  • Client Support Specialist

    3 weeks ago

    Harrisburg, United States TEKsystems Full time

    Description: Position Purpose: This position will be responsible for assisting Relationship Managers with supporting the overall business relationship with each assigned existing and potential municipality and/or member. This position will assist in the management and coordination of current and new business development, pension plan contract management,...

  • Client Support Specialist

    3 weeks ago

    Harrisburg, United States VORTO Full time

    Description:Position Purpose:This position will be responsible for assisting Relationship Managers with supporting the overall business relationship with each assigned existing and potential municipality and/or member. This position will assist in the management and coordination of current and new business development, pension plan contract management,...

  • Client Support Specialist

    3 weeks ago

    Harrisburg, United States TEKsystems Full time

    *Description:* Position Purpose: This position will be responsible for assisting Relationship Managers with supporting the overall business relationship with each assigned existing and potential municipality and/or member. This position will assist in the management and coordination of current and new business development, pension plan contract management,...

  • Desktop Support Specialist

    1 month ago

    Harrisburg, United States VGroup Inc Full time

    Job DescriptionJob DescriptionClient: State of Pennsylvania Job Title: Desktop Support Specialist Duration: 11+ Months Start Date: ASAP Location: Harrisburg, PA 17120 Position Type: Contract Interview Type: Either Webcam Interview or In Person Ceipal ID: SPA_HD518_VH Requirement ID: L&I- Product Specialist PS5 A4 SC1 (741518)Description This position is...

  • DOH - Functional Architect FA1 A4 SC1

    4 days ago

    Harrisburg, United States Novalink Solutions LLC Full time

    Job DescriptionJob DescriptionBACKGROUND/PROBLEM STATEMENTOQA needs a senior functional architect to provide production & operational support, release management and user support for QA’s SAIS COTS and other applications. Below is the list of OQA’s application the resource will support:• Survey Agency Information System (SAIS) Web Applications•...

  • DOH - Functional Architect FA1 A4 SC1

    1 day ago

    Harrisburg, United States Novalink Solutions LLC Full time

    Job DescriptionJob DescriptionBACKGROUND/PROBLEM STATEMENTOQA needs a senior functional architect to provide production & operational support, release management and user support for QA’s SAIS COTS and other applications. Below is the list of OQA’s application the resource will support:• Survey Agency Information System (SAIS) Web Applications•...

  • PennDOT - TAS3 A4 SC1 (IT Change Manager)

    2 months ago

    Harrisburg, United States Novalink Solutions Full time

    Job Description PennDOT seeks an IT Change Manager (not to be confused with an Organizational Change Manager). The Change Manager will play a key role in ensuring IT projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business...

  • Hybrid Opportunity for an Administrative support

    4 weeks ago

    Harrisburg, United States Talentech Digital Full time

    Job DescriptionJob DescriptionHope you are having a great day! We have a Hybrid Opportunity for an administrative for the Pennsylvania Municipal Retirement System in Harrisburg PA for a long-term project. I am forwarding the JD for your reference. Kindly review it and let me know if you would be interested in...

  • System Specialist

    6 days ago

    Harrisburg, United States ATC Full time

    Title: L&I: Systems Specialist SS2 A4 SC3 (743567)Location: 1101 South Front St., Harrisburg, PA 17104Interview: Webcam onlyPosition Description: This position is responsible for providing high level desktop and end user support for the Department of State HUB building in Harrisburg which consists of approximately 300 users. This position supports the Daily...

  • System Specialist

    6 days ago

    Harrisburg, United States ATC Full time

    Title: L&I: Systems Specialist SS2 A4 SC3 (743567)Location: 1101 South Front St., Harrisburg, PA 17104Interview: Webcam onlyPosition Description: This position is responsible for providing high level desktop and end user support for the Department of State HUB building in Harrisburg which consists of approximately 300 users. This position supports the Daily...

  • Client Support Specialist

    4 weeks ago

    Harrisburg, United States LingaTech Full time

    Job DescriptionJob DescriptionLocation: Harrisburg, PA - local candidates onlyPosition Type: Hybrid, 2 days onsite in Harrisburg, PAContract Length: 4 months with extension Position Overview:This position will be responsible for assisting Relationship Managers with supporting the overall business relationship with each assigned existing and potential...

  • Client Support Specialist

    3 weeks ago

    Harrisburg, United States Ark Solutions Full time

    Ark Solutions Inc is looking for Client Support Specialist!Position: Client Support Specialist Location: Harrisburg, PA (Hybrid) Duration: 4 Months and possibility of extensionDescription: This position will be responsible for assisting Relationship Managers with supporting the overall business relationship with each assigned existing and potential...

  • Client Support Specialist

    2 weeks ago

    Harrisburg, United States Ark Solutions Full time

    Ark Solutions Inc is looking for Client Support Specialist!Position: Client Support Specialist Location: Harrisburg, PA (Hybrid) Duration: 4 Months and possibility of extensionDescription: This position will be responsible for assisting Relationship Managers with supporting the overall business relationship with each assigned existing and potential...

  • Client Specialist

    2 months ago

    Harrisburg, United States Talbots Full time

    Job Number: 21903 Position Title: Client Specialist External Description:What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may...

  • Litigation Support Specialist

    2 months ago

    Harrisburg, United States The Fairness Center Full time

    Job DescriptionJob DescriptionLitigation Support SpecialistTHE ORGANIZATIONThe Fairness Center is a nonprofit, public interest law firm that provides free legal services to those hurt by public sector union officials.JOB SUMMARYBased in the Fairness Center’s Harrisburg, PA office, the Litigation Support Specialist serves as the first point of contact for...

  • Help Desk Specialist

    2 weeks ago

    Harrisburg, United States VGroup Inc Full time

    Job DescriptionJob DescriptionClient: State of Pennsylvania Job Title: Help Desk Specialist Duration: 12 Months Start Date: ASAP Location: 1101 South Front St., Harrisburg, PA 17104 (Hybrid) Position Type: Contract Interview Type: In Person Ceipal ID: SPA_HD067_VH Requirement ID: PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (743067)***This team teleworks on...

  • Supported Employment Specialist

    2 weeks ago

    Harrisburg, United States YWCA of Greater Harrisburg Full time

    Job DescriptionJob DescriptionThe YWCA Greater Harrisburg is seeking an energetic, self-starting individual to fill our full-time Supported Employment Specialist role.  This hybrid position is composed of two different grants that assist community individuals with employment, education, and financial literacy.  The Supported Employment Specialist will...

  • Supported Employment Specialist

    4 weeks ago

    Harrisburg, United States YWCA of Greater Harrisburg Full time

    Job DescriptionJob DescriptionThe YWCA Greater Harrisburg is seeking an energetic, self-starting individual to fill our full-time Supported Employment Specialist role.  This hybrid position is composed of two different grants that assist community individuals with employment, education, and financial literacy.  The Supported Employment Specialist will...