Analyst, Customer Insights and Care

3 weeks ago


Orlando, United States BBA Aviation Plc. Full time
JOB DESCRIPTION

Signature Aviation is one of the world's preeminent global aviation companies offering exceptional experiences and essential support services to business and private aviation customers. The company's large-scale infrastructure footprint enables travel and is a critical global economic driver. Signature operates an industry-leading network of private aviation terminals, with over 200 locations covering key destinations in 27 countries across five continents. The United States is the company's largest market with operations at 38 of the top 50 busiest airports.

Signature is seeking an Analyst, Customer Insights and Care. This role is integral to shaping our understanding of customer behavior and preferences. The Analyst will collaborate with multiple stakeholders and lead the analysis, project management, and execution of research initiatives (qualitative and quantitative) that span the entire customer journey. The ideal candidate will excel in synthesizing data into strategic insights that guide key business decisions.

The ideal candidate:

  • Is comfortable navigating ambiguity and constantly able to reprioritize work as needed
  • Is a proactive self-starter and a team player ready to roll up your sleeves wherever attention and support are needed
  • Is a clear and effective communicator
  • Is exceptional at building trust and partnerships with key stakeholders
  • Is organized, curious, and loves to learn
  • Effectively manages multiple internal clients, projects, and disciplines simultaneously
  • Prides yourself in your impeccable attention to detail in all aspects of your work
RESPONSIBILITIES
  • Project Management: Oversee end-to-end marketing research projects, ensuring timely deliverables and actionable recommendations
  • Research Design: Implement research methodologies tailored to address specific business needs
  • Data Analysis: Translate research findings into actionable insights that drive business decisions
  • Reporting: Prepare comprehensive reports and compelling visualizations that effectively communicate findings and recommendations to stakeholders
  • Collaboration: Partner with operations, customer experience, sales, and other cross-functional teams to clarify research needs and integrate findings into business strategies
  • Customer Advocate: Act as a champion for the wants and needs of our guests across the organization
  • Conflict Resolution: Ensure consistent and effective customer issue resolution across the company
QUALIFICATIONS
  • Bachelor's degree required
  • 1-3 years' experience in consumer insights, corporate strategy, or management/strategy consulting
  • Strong project management skills and experience balancing multiple projects or responsibilities simultaneously
  • Hands-on research experience in both Quant and Qual methodologies
  • Experience with customer experience platforms, including Qualtrics a plus


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